Develop engagement strategy with member organisations through a tiered approach

• Lead in development and implementation of comms and engagement strategies for strategic partners and key agencies
• Coordinate and triage service and capability development plans for strategic partners and key agencies across NCSS and external stakeholders
• Develop and deploy platforms to engage member organisations through one-to-one (e.g., leadership/CE visits), one-to-few (e.g., small group sessions) and one-to-many (e.g., Summit, AGM) approaches

Plan and execute engagement with member organisations to enable their development and grow an impactful social service sector and vibrant membership base

• Identify strategic partners and key agencies to engage for the FY
• Partner member organisations to assess, plan and co-create development plans to improve their organisational capacity to meet existing and emerging needs of the vulnerable groups in Singapore
• Work with member organisations and stakeholders to grow relationships with the Board, Head of Agencies and key staff, so as to contribute to the strategic development of the organisations
• Manage and engages an average of 50 accounts, which includes account servicing, assessments of invitations, triaging of resources for these member organisations and an annual update of agency’s current state and development plans
• Develop 8 SSA Plans and organise leadership/ CE/ RM1 engagement visits to member organisation

Build strong relationship managers to closely engage and manage a select group of member organisations who play strategic roles in the sector

• Oversee the capability development of relationship managers
• Coordinate and triage reporting of engagement outcomes

Reach out intentionally to more social purpose agencies and be the voice of member organisations

Processing of 4 – 6 membership applications from prospective members