Lead in planning and implementing strategies to engage member organisations and partners in the ecosystem through a tiered approach to grow an impactful social service sector and vibrant membership base in meeting the current and emerging/ unmet needs in the sector.
Senior Manager/Manager - Membership
National Council of Social Service
Fixed TermsClosed
What the role is
What you will be working on
Develop engagement strategy with member organisations through a tiered approach
- Lead in development and implementation of comms and engagement strategies for strategic partners and key agencies
- Coordinate and triage service and capability development plans for strategic partners and key agencies across NCSS and external stakeholders
- Develop and deploy platforms to engage member organisations through one-to-one (e.g., leadership/CE visits), one-to-few (e.g., small group sessions) and one-to-many (e.g., Summit, AGM) approaches
What we are looking for
Plan and execute engagement with member organisations to enable their development and grow an impactful social service sector and vibrant membership base
- Identify strategic partners and key agencies to engage for the FY
- Partner member organisations to assess, plan and co-create development plans to improve their organisational capacity to meet existing and emerging needs of the vulnerable groups in Singapore
- Work with member organisations and stakeholders to grow relationships with the Board, Head of Agencies and key staff, so as to contribute to the strategic development of the organisations
- Manage and engages an average of 50 accounts, which includes account servicing, assessments of invitations, triaging of resources for these member organisations and an annual update of agency’s current state and development plans
- Develop 8 SSA Plans and organise leadership/ CE/ RM1 engagement visits to member organisation
Build strong relationship managers to closely engage and manage a select group of member organisations who play strategic roles in the sector
- Oversee the capability development of relationship managers
- Coordinate and triage reporting of engagement outcomes
Reach out intentionally to more social purpose agencies and be the voice of member organisations
Processing of 4 – 6 membership applications from prospective members
About National Council of Social Service
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.