DEPUTY / ASSISTANT MANAGER, VRL SERVICE TRANSFORMATION
[LTA-VS] DEPUTY/ ASSISTANT MANAGER, VRL SERVICE TRANSFORMATION
Land Transport Authority
Fixed TermsClosed
What the role is
What you will be working on
As part of LTA’s digital transformation journey, we will be harnessing new technologies to deliver seamless and integrated customer-centric vehicle related services.
You will be part of LTA’s team that will work closely with internal and external stakeholders to (1) envision the future of Vehicle Registration and Licensing (VRL) services, (2) design, transform and implement a VRL system that is more technologically agile and future-ready to support its functions, and (3) enable the organisation to achieve that vision through various Smart Nation initiatives.
You will be involved in:
• Driving business process transformation, and ensuring that the VRL system has the capabilities to support various business functions by working closely with our business partners (vendors) and various divisions in LTA, to understand the needs of our stakeholders.
• Acting as the liaison between the business and IT technical teams in translating complex business requirements and user needs into functional and technical specifications.
• Reviewing business rules and service journeys, gathering requirement specifications, engaging stakeholders, providing and presenting timely updates to management.
• Participating in daily stand-up meetings, sprint planning, sprint reviews & retrospective sprints, and assisting in project management matters.
• Conducting and facilitating User Acceptance Test (UAT) and trainings for users, and providing support services throughout the project.
• Conducting service design review through analysing business technology requirements and specifications against value and risk of potential solutions, and conducting cost-benefit and risk assessment analysis for proposed solutions to determine suitability on how these solutions can improve service delivery to our stakeholders.
• Ensuring business requirements are incorporated in the solution design, and establishing business priorities where necessary.
You will be part of LTA’s team that will work closely with internal and external stakeholders to (1) envision the future of Vehicle Registration and Licensing (VRL) services, (2) design, transform and implement a VRL system that is more technologically agile and future-ready to support its functions, and (3) enable the organisation to achieve that vision through various Smart Nation initiatives.
You will be involved in:
• Driving business process transformation, and ensuring that the VRL system has the capabilities to support various business functions by working closely with our business partners (vendors) and various divisions in LTA, to understand the needs of our stakeholders.
• Acting as the liaison between the business and IT technical teams in translating complex business requirements and user needs into functional and technical specifications.
• Reviewing business rules and service journeys, gathering requirement specifications, engaging stakeholders, providing and presenting timely updates to management.
• Participating in daily stand-up meetings, sprint planning, sprint reviews & retrospective sprints, and assisting in project management matters.
• Conducting and facilitating User Acceptance Test (UAT) and trainings for users, and providing support services throughout the project.
• Conducting service design review through analysing business technology requirements and specifications against value and risk of potential solutions, and conducting cost-benefit and risk assessment analysis for proposed solutions to determine suitability on how these solutions can improve service delivery to our stakeholders.
• Ensuring business requirements are incorporated in the solution design, and establishing business priorities where necessary.
What we are looking for
• Tertiary education qualifications in any discipline
• Preferably with at least 5 years of relevant working experience
• Experience in process improvement and service design, and implementation of complex business systems in the Singapore Public Service will be an added advantage
• Knowledge in UI/UX design and experience in using modern digital design tools and testing software (e.g., Jira, Figma, Tricentis Tosca) will be preferred
• Must be organised and able to work with minimal supervision to ensure tasks are well completed and project is on schedule
• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met
• Possess strong communication skills with an excellent command of the English language – able to prepare and deliver clear written, verbal, and visual proposals to senior management (e.g. presentation, papers, and communications materials)
• Thrive in an Agile and fast-paced environment
• Team player who is resourceful, analytical, self-motivated and confident
• Candidates without experience but display potential aptitude in the role may also be considered
• Preferably with at least 5 years of relevant working experience
• Experience in process improvement and service design, and implementation of complex business systems in the Singapore Public Service will be an added advantage
• Knowledge in UI/UX design and experience in using modern digital design tools and testing software (e.g., Jira, Figma, Tricentis Tosca) will be preferred
• Must be organised and able to work with minimal supervision to ensure tasks are well completed and project is on schedule
• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met
• Possess strong communication skills with an excellent command of the English language – able to prepare and deliver clear written, verbal, and visual proposals to senior management (e.g. presentation, papers, and communications materials)
• Thrive in an Agile and fast-paced environment
• Team player who is resourceful, analytical, self-motivated and confident
• Candidates without experience but display potential aptitude in the role may also be considered
About Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.