The Strategy, International & Research (SIR) Directorate oversees and drives MSF’s strategic planning, transformation, international engagement and research and analytics efforts to achieve MSF’s strategic outcomes. The Social Service Systems Branch (S3B) under Transformation Division (TF) oversees, manages, and develops ICT system enablers to ensure their continued relevance in an evolving social service landscape. The Branch also maintains guidelines to ensure that the system enablers remain effective and compliant with the Government Instruction Manuals (IM8). The Branch works in close partnership with divisions across MSF and government agencies for the ICT systems that it oversees.

• You will work with MSF divisions and other agencies to develop and refine policies and operation workflows that underpin the use of systems and data sharing across agencies. • You will be required to work with MSF divisions and agencies to establish data-sharing arrangements and interfaces with systems. This entails engaging different stakeholders, understanding, and operationalising data requirements of agencies and working with agencies to implement the interfaces. • You will drive the development of existing and new ICT systems overseen by the Branch together with business divisions. This entails coordinating the gathering of requirements from business users, prioritising the service requests and system enhancements, and work with stakeholders to implement the prioritised enhancements to support service delivery. You will also support work related to future product roadmap for the systems.

• You are comfortable looking at issues through a strategic and operational lens. • You are proactive, dynamic, and always looking to learn new things. • Besides strong analytical and project management skills, you are people-centric and able to build consensus with multiple stakeholders. • You are resourceful and work well independently and as part of a team. • You have good written and verbal communication skills. • You will assist to review and support streamline processes based on the sector’s emerging needs to keep MSF’s systems relevant for social service users.

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!