1. Provide customer service, course administration and logistics support for courses, assessments, events, etc.
2. Attend to phone calls, email and walk-in enquiries.
3. Ensure good overall customer experience, and perform reception duty as and when needed.
4. Handle and process course enrolment application from learners and organisations
5. Assist with admissions, process and screen applications.
6. Assist with room bookings.
7. Work with Programme Managers to ensure smooth conduct of the courses assigned
8. Prepare and submit reports such as income and expenditure statements, course performance reports, funding reports, space utilisation, etc.
9. Follow-up on invoices, outstanding payments, refunds, appeals/waivers, etc.
10. Provide necessary learners’ support to ensure smooth operation of the day to day classes for the programmes assigned
11. Adhere to the CET operational and Continuous Improvement Review (CIR)Audit and Minimum Service Standard Audit requirements
12. Submit enhanced Subsidy Grant Claims for learners on the SSG Training Partners Gateway (TPG) portal
13. Other duties as assigned.