MANAGER/DEPUTY/ASSISTANT MANAGER,TICKETING STRATEGY & PROJECTS
[LTA-PT] MANAGER/DEPUTY/ASSISTANT MANAGER, TICKETING STRATEGY & PROJECTS
Land Transport Authority
Fixed TermsClosed
What the role is
What you will be working on
Join our dynamic team and play a pivotal role in overseeing and managing the changes to a customer-centric ticketing system that would enhance commuters’ public transport ticketing experience!
Responsibilities:
• Lead co-ordinations between stakeholders for change management, to
ensure all ticketing system modifications are controlled and aligned with
operational needs and the broader vision of the public transport operations.
• Maintain detailed documentation of all system changes and upgrades to
ensure clarity and ease of use.
• Analyze business and user requirements to ensure that all system solutions
align with customer expectations, operational goals and financial
sustainability and efficiency.
• Conduct in-depth analysis on system issues to achieve uninterrupted and
reliable fare collection services.
• Collaborate with teams on system upgrades, testing, and system
integration with a focus on prioritize the needs and convenience of
commuter.
Responsibilities:
• Lead co-ordinations between stakeholders for change management, to
ensure all ticketing system modifications are controlled and aligned with
operational needs and the broader vision of the public transport operations.
• Maintain detailed documentation of all system changes and upgrades to
ensure clarity and ease of use.
• Analyze business and user requirements to ensure that all system solutions
align with customer expectations, operational goals and financial
sustainability and efficiency.
• Conduct in-depth analysis on system issues to achieve uninterrupted and
reliable fare collection services.
• Collaborate with teams on system upgrades, testing, and system
integration with a focus on prioritize the needs and convenience of
commuter.
What we are looking for
• Knowledge in Computer Science, Information Systems, or a related field are
preferred.
• At least 3 years’ working experience, preferably in change management, or
large-scale system implementations.
• Strong understanding of change management processes and sustainable
system design.
• Excellent problem-solving and critical-thinking skills, with a focus on
managing complex system changes.; and
• Strong communication skills for effective collaboration and presentation
preferred.
• At least 3 years’ working experience, preferably in change management, or
large-scale system implementations.
• Strong understanding of change management processes and sustainable
system design.
• Excellent problem-solving and critical-thinking skills, with a focus on
managing complex system changes.; and
• Strong communication skills for effective collaboration and presentation
About Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Land Transport Authority or the wider Public Service.