Develop engagement strategy with member organisations through a tiered approach
- Lead in development and implementation of comms and engagement strategies for strategic
partners and key agencies
- Coordinate and triage service and capability development plans for strategic partners and key
agencies across NCSS and external stakeholders
- Develop and deploy platforms to engage member organisations through one-to-one (e.g.,
leadership/CE visits), one-to-few (e.g., small group sessions) and one-to-many (e.g., Summit,
AGM) approaches
Plan and execute engagement with member organisations to enable their development and grow
an impactful social service sector and vibrant membership base
- Identify strategic partners and key agencies to engage for the FY
- Partner member organisations to assess, plan and co-create development plans to improve
their organisational capacity to meet existing and emerging needs of the vulnerable groups in
Singapore
- Work with member organisations and stakeholders to grow relationships with the Board,
Head of Agencies and key staff, so as to contribute to the strategic development of the
organisations
- Manage and engages an average of 50 accounts, which includes account servicing,
assessments of invitations, triaging of resources for these member organisations and an
annual update of agency’s current state and development plans
- Develop 8 SSA Plans and organise leadership/ CE/ RM1 engagement visits to member
organisation
Build strong relationship managers to closely engage and manage a select group of member
organisations who play strategic roles in the sector
- Oversee the capability development of relationship managers
- Coordinate and triage reporting of engagement outcomes
Reach out intentionally to more social purpose agencies and be the voice of member organisations
- Processing of 4 – 6 membership applications from prospective members

Personal Competencies:
- Strategic thinker with a good sense of
- perspectives
- Excellent communication skills
- Leadership qualities
- Strong ability to mobilise and manage
- various partners and stakeholders
- Excited about engagement
- Pursues excellence and results
- Thrives in environments of ambiguity and
uncertainty

Skills & Knowledge:
- Stakeholder Management
- Account Management
- Policy Formulation & Implementation
- Strategic & System-Thinking
- Data Management & Analysis
Project Management

Prior experience in the social
service sector as employee or
volunteer is beneficial. Account
management experience in
relevant sectors will be
advantageous.