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National Council of Social Service

Manager/ Senior Manager Membership

National Council of Social Service

Fixed TermsClosed

What the role is

Lead the development of a cutting-edge enterprise system that will facilitate efficient engagement and knowledge acquisition on our member organisations (i.e. social service agencies)

Spearhead strategic planning and implementation to cultivate a dynamic ecosystem of member organisations and partners, fostering an impactful social service sector through innovative, tiered engagement approaches

What you will be working on

Plan and execute engagement with member organisations to enable their development and grow an impactful social service sector and vibrant membership base

  • Identify and cultivate relationships with strategic partners and key agencies
  • Partner member organisations to assess, plan and co-create development plans to improve their organisational capacity to meet existing and emerging needs of the vulnerable groups in Singapore
  • Nurture relationships with the Board, Head of Agencies and key staff of member organisations, so as to contribute to the strategic development of the organisations
  • Manage a portfolio of 50 accounts, which includes account servicing, assessments of invitations, triaging of resources for these member organisations and annual strategic reviews
  • Develop 4 comprehensive SSA Plans and facilitate leadership/ CE/ AM1 engagement visits

Build strong relationship managers to closely engage and manage a select group of member organisations who play strategic roles in the sector

  • Design and implement capability development programmes for account managers
  • Streamline engagement outcome reporting and analysis

Lead the development of a cutting-edge enterprise system that will facilitate efficient engagement and knowledge acquisition on our member organisations

  • Craft a comprehensive project plan, encompassing business requirements, governance standards and risk mitigation strategies
  • Oversee end-to-end project development and implementation, collaborating with internal and external stakeholders
  • Champion stakeholder consultation and change management throughout the project
  • Conduct regular system reviews to ensure alignment with policy requirements and evolving business needs

Reach out intentionally to more social purpose agencies and be the voice of member organisations

  • Process and evaluate 4 membership applications from prospective members

What we are looking for

Personal Competencies:

  • Strategic thinker with a good sense of perspectives
  • Excellent communication skills
  • Strong ability to mobilise and inspire diverse stakeholders
  • Passion for engagement and relationship building
  • Results-driven with a commitment to excellence
  • Thrives in environments of ambiguity and uncertainty
  • Keen interest in leveraging technology to enhance organisational efficiency

Skills & Knowledge:

  • Stakeholder management and change leadership
  • Track record in Account Management
  • Policy Formulation & Implementation
  • Strategic & System-Thinking capabilities
  • Strong Data Management & analytical skills
  • Project Management

Prior experience in IT/ CRM project as project manager/ lead (business team) is highly valued.

We regret to inform that only shortlisted candidates will be notified.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg