Senior Manager/Manager, Membership
National Council of Social Service
What the role is
What you will be working on
Plan and execute engagement with member organisations to enable their development and grow an impactful social service sector and vibrant membership base
Identify strategic partners and key agencies to engage for the FY
Partner member organisations to assess, plan and co-create development plans to improve their organisational capacity to meet existing and emerging needs of the vulnerable groups in Singapore
Work with member organisations and stakeholders to grow relationships with the Board, Head of Agencies and key staff, so as to contribute to the strategic development of the organisations
Manage and engages an average of 50 accounts, which includes account servicing, assessments of invitations, triaging of resources for these member organisations and an annual update of agency’s current state and development plans
Develop 4 SSA Plans and organise leadership/ CE/ AM1 engagement visits to member organisation
Plan and execute engagement with member organisations to enable their development and grow an impactful social service sector and vibrant membership base
Identify strategic partners and key agencies to engage for the FY
Partner member organisations to assess, plan and co-create development plans to improve their organisational capacity to meet existing and emerging needs of the vulnerable groups in Singapore
Work with member organisations and stakeholders to grow relationships with the Board, Head of Agencies and key staff, so as to contribute to the strategic development of the organisations
Manage and engages an average of 50 accounts, which includes account servicing, assessments of invitations, triaging of resources for these member organisations and an annual update of agency’s current state and development plans
- Develop 8 SSA Plans and organise leadership/ CE/ RM1 engagement visits to member organisation
Build strong relationship managers to closely engage and manage a select group of member organisations who play strategic roles in the sector
Oversee the capability development of relationship managers, coordinate and triage reporting of engagement outcomes
Reach out intentionally to more social purpose agencies and be the voice of member organisations
Processing of 4 membership applications from prospective members
What we are looking for
Personal Competencies:
- Strategic thinker with a good sense of perspectives
- Excellent communication skills
- Leadership qualities
- Strong ability to mobilise and manage
- various partners and stakeholders
- Excited about engagement
- Pursues excellence and results
- Thrives in environments of ambiguity and Uncertainty
Skills & Knowledge:
- Stakeholder Management
- Account Management
- Policy Formulation & Implementation
- Strategic & System-Thinking
- Data Management & Analysis
- Project Management
Prior experience in the social service sector as employee or volunteer beneficial. Account management experience in relevant sectors will be advantageous.
About National Council of Social Service