We seek an innovative professional to be part of our Organisation & Service Excellence team to manage/lead transformation plans and change management, as we strive to achieve our vision, “A Gracious Muslim Community of Excellence that Inspires and Radiates Blessings to All”.
Manager / Team Lead, Organisation and Service Excellence
Majlis Ugama Islam Singapura
Fixed TermsClosed
What the role is
What you will be working on
You will promote, drive and enable organisation excellence initiatives throughout Muis, including, among other things, the following:
Drive the planning, implementation and review of Muis Transformation Plan:
• Drive the development and delivery of Muis Transformation Plan to achieve strategic outcomes.
• Work with Muisians and management to
- Identify transformation opportunities
- Offer consultation and partnership on transformation efforts.
- These may include projects on service innovation, digitalisation, workplace, programmes/services and other related initiatives.
- Support project management framework/methodology aligned with Public Sector Transformation (PST)
- Provide training and facilitation where required.
• Work closely with other departments to review and implement various action plans to improve Muis’ operational and core work processes and driving innovation.
• Conduct research projects/assignments to gather data and information.
• Monitor transformation efforts across Muis and keep projects on track to deliver concrete outcomes. This includes measuring progress and tracking key milestones.
• Coordinate inter-agency and Ministry Family efforts to advance Muis’ PST efforts.
• Perform relevant Secretariat duties to support senior management in PST to achieve a lean and agile organisation with an empowered ecosystem.
Service Design/Design Thinking:
• Apply service design/design thinking to Muis projects to driver citizen and user-centricity.
• Encourage new thinking, creative solutions and ways of working to address issues and mitigate risks.
• Experiment and develop new organisation development tools and resources to promote transformation in Muis.
Drive Change Management
• Establish desired change outcomes and engage Muisians to help them overcome barriers to change.
• Design and implement broad-based interventions related to engagement and change management.
What we are looking for
- Strong passion and demonstrated experience and expertise for any of the following – organisation development, transformation and innovation. have 3-5 years of working experience in the area of organisation development, service transformation, change management or related areas.
- Have experience in project management, process improvement and design thinking/service journeys
- Display excellent interpersonal and communication skills with track record in engaging stakeholders, both within and outside the organisation.
- Demonstrate good strategic and critical thinking skills.
- Be able to work resourcefully, independently or within a team. as a team.
Successful candidate will be appointed on contract basis.
In general, applicants can expect to hear from us within 4 weeks of the close of the application window. In the event where we receive a high number of applications, applicants will receive an update on their status within 6 weeks of the close of the application window.
If you are facing issues submitting your application, please contact us at careers@muis.gov.sg for assistance.
About Majlis Ugama Islam Singapura
The Majlis Ugama Islam Singapura (Muis), also known as the Islamic Religious Council of Singapore, was established as a statutory body in 1968 when the Administration of Muslim Law Act (AMLA) came into effect. Under AMLA, Muis is to advise the President of Singapore on all matters relating to Islam in Singapore.
Muis is a statutory board under the Ministry of Culture, Community and Youth (MCCY). It seeks to develop a Muslim community with strong Islamic credentials that thrives in the contemporary world, and is an active partner in nation-building. At Muis, we strive to fulfil the values of compassion and inclusiveness. We design and deliver programmes which are targeted to create a community that is a blessing and inspirational to all.