The job holder handles the spectrum of activities related to recruitment and in-service appointments across MHA. He/She supports the team in implementing the required plans, ensuring process efficiency and meeting of key performance indicators (KPIs) and service standards.

Principle accountabilities • Work closely with Home Team Departments (HTD), interviewers, candidates, and other relevant stakeholders to ensure timely and accurate processing of appointments for new and in-service officers. • Ensure that candidates’ needs are addressed timely and satisfactorily. • Escalate and communicate risks and issues to management as appropriate. Recruitment • Perform shortlisting of candidates for HTDs. • Manage scheduling of interviews, psychometric test, and other assessments. • Administer FormSG, collection of documents and data required for appointments. • Assist with the preparation of approval for appointments. • Liaise with HTDs and HTDs’ training facilities for pre-boarding of new officers. • Liaise with VITAL for appointment formalities • Responsible for record keeping and tracking of overall status for recruitment Change/Upgrade of Scheme • Work with HTDs on processing the appointments based on criteria and eligibility • • Assist with the preparation of approval for change/upgrade of scheme Major Challenges • Balancing the expectations of management, HTDs, candidates, employees and other stakeholders whilst maintaining service standards in a high-volume, fast-paced environment. • Understand the diverse profiles of the HTDs as well as population groups to accurately assess and recommend relevant solutions to meet their needs. • Keep up with changes to HR policies and operating landscape.

• Meticulous and independent worker who is able to carry responsibilities with minimal supervision. • A team player with excellent interpersonal skills to engage, negotiate and establish rapport with internal teams and other stakeholders to achieve goals and objectives. • Strong critical thinking and analytical capability, writing and problem-solving skills with attention to details. • Comfortable with data and new technologies. Proficiency in Microsoft Office Excel would be an advantage. • Preferably with working experience in Human Resource. Note: this is a contract position.

We work as a team, in partnership with the community, to make Singapore our safe and secure Best Home.