logo
Workforce Singapore

Manager (Jobseeker Support Scheme) [PDD]

Workforce Singapore

Fixed Terms

What the role is

This position will support scheme implementation which includes reviewing end-to-end processes, monitoring process indicators, managing public communication and stakeholder management.

What you will be working on

Application Processing and Decision Making

  • Process scheme applications, appeals and exceptional cases

  • Propose recommendations for appeal cases and seek management’s approval

  • Perform checks on points accumulated through active job search conditions

Verification and Due Diligence

  • Verify supporting documents

  • Conduct checks with external parties, including calling employers,

  • contacting medical institutions, cross-checking with CPF Board and MSF on financial situations

Financial Management

  • Perform grant disbursements

  • Track actual employment status via CPF contribution post-disbursement

Stakeholder Engagement

  • Support engagement with physical touchpoints, such as MSF SSOs,e2i career centres, Service SG centres

  • Work with stakeholders to address queries and feedback

Process Improvement

  • Identify and recommend solutions to enhance WSG's existing processes for improved efficiency and increased data accuracy

Performance Monitoring

  • Support tracking of process indicators

What we are looking for

  • Awareness of various government initiatives related to manpower/training

  • Good engagement and time management skills with experience in account/ project management and/or operational role

  • Ability to establish and maintain effective relationships with stakeholders

  • Good written and spoken communication skills

  • Team player with good inter-personal skills

  • Data analytics skills would be advantageous

  • Able to synthesise information and data for decision making and outcome monitoring

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

About Workforce Singapore

Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM). It will oversee the transformation of the local workforce and industry to meet ongoing economic challenges. WSG will promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce. This will ensure that all sectors of the economy are supported by a strong, inclusive Singaporean core. While its key focus is to help workers meet their career aspirations and secure quality jobs at different stages of life, WSG will also address the needs of business owners and companies by providing support to enable manpower-lean enterprises to remain competitive. It will help businesses in different economic sectors create quality jobs, develop a manpower pipeline to support industry growth, and match the right people to the right jobs