You will be working on the following: - Application Processing: • Process scheme applications, appeals and exceptional cases • Propose recommendations for appeal cases and seek manager’s approval • Perform checks on points accumulated through active job search conditions Verification and Due Diligence: • Verify supporting documents • Conduct checks with external parties, including calling employers • Contacting medical institutions, cross-checking with CPF Board and MSF on financial situations Financial Management • Perform grant disbursements Stakeholder & Customer Engagement • Provide customer service assistance to JSS applicants at outreach centres (e2i career centres, ServiceSG Centres) with JSS administration including application, clarifications and appeal management • Liaison with outreach centres for JSS related activities Administrative Management: • Manage and execute administrative tasks, duties, and ad-hoc jobs as assigned.

Technical Proficiency: • Technologically adept individual or proficient and skilled in understanding and using different processing and technical software systems effectively. • Skilled in deploying and troubleshooting Robotic Process Automation (RPA) solutions to streamline repetitive tasks and enhance efficiency. Interpersonal Skills: • Team player with good inter-personal skills. • Ability to establish and maintain effective relationships with stakeholder • Proactive in following up to ensure timely resolution and adherence to deadlines. • Good written and spoken communication skills. • Customer-focused, with the ability to manage appeals, inquiries, and concerns professionally. Experience and Knowledge: • Awareness of various government initiatives related to manpower /training • Good engagement and time management skills with experience in account/project management and/or operational role All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM). It will oversee the transformation of the local workforce and industry to meet ongoing economic challenges. WSG will promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce. This will ensure that all sectors of the economy are supported by a strong, inclusive Singaporean core. While its key focus is to help workers meet their career aspirations and secure quality jobs at different stages of life, WSG will also address the needs of business owners and companies by providing support to enable manpower-lean enterprises to remain competitive. It will help businesses in different economic sectors create quality jobs, develop a manpower pipeline to support industry growth, and match the right people to the right jobs