Yellow Ribbon Scheme of Service At YRSG, we believe in nurturing our officers and maximising their potential to thrive in the reintegration and aftercare sector. You will be appointed on the Yellow Ribbon Scheme of Service. Under this scheme, officers will have the opportunity to be rotated to different areas of work for diverse exposure. The wide exposure and professional development opportunities will enable you to have ONE CAREER, MANY PATHWAYS with us and allow you to have a meaningful and interesting career in YRSG. As part of your career development, you may be rotated to the following functions: Reintegration Group • Partnership@YR – Community Partnership, Employer Engagement and Media & Advocacy. • Aftercare@YR – Community Relations & Engagement, Programme & Admin and Sector Planning. • Skills@YR – Employability Training and Industry Training. • Careers@YR – Career Coaching and Career Guidance. Corporate Development Group • Strategy@YR - Strategic & Corporate Planning, Resource Planning, Organisation Development & Staff Engagement and Policy, Research & Analytics • Corporate Services@YR- Finance and Administration • People@YR - Strategic HR, Career Development & Performance Management, Talent Management, Learning & Development, Recruitment and HR Business Partnerships

The Accounts Manager will be responsible for the following: • Acting as the primary liaison between YRSG and customer with regards to YRSG Work Programme. • Addressing customers’ needs and concerns to develop and maintain strong relationships. • Handling customer’s queries and identifying new business opportunities among existing customers. • Working with internal departments to ensure customer’s needs are understood and satisfied. • Maintaining existing accounts and developing new accounts to maximize workshop occupancy and achieve engagement and sales targets of the SBU. Accounts Management and Business Development • Manage customer expectations, provide excellent service, and maintain strong relationships. • Proactively identify new sales opportunities and conduct cold calls to potential customers. • Understand prospect needs and arrange workshop visits. • Collaborate with Admin Team to prepare quotations and deliver corporate sales presentations. • Work with Admin team to follow up on contract renewal discussions with customers. • Coordinate with Admin team to follow up on customer debt situations when necessary. Operations and Stakeholder Management • Work closely with workshop supervisors and Prison officers to resolve customer issues and meet requirements. • Coordinate reinstatement and set-up arrangements for customer workshops. • Collaborate with Associate (PPS) as High Tension/Low Tension servicing lead, liaising with all stakeholders. • Manage WSHO matters in collaboration with Associate (PPS) and undergo Bizsafe level 1/2 certification training. Market Intelligence and Strategic Planning • Conduct and analyse comprehensive market research on labour costs and industrial property rates for benchmarking purposes, providing strategic insights to inform decision-making. • Work with Associate (PPS) as Engagement lead and manage prospectus listing • Other administrative functions, which includes drafting of approval papers, reports and preparing of presentation slides Event Management and Partner Relations • Oversee invitations of customers to YR events • Arrange distribution of festive goodies to customer • Plan annual customer engagement events in collaboration with Associate (PPS) Other Duties Operational Adaptability: • To navigate in a highly controlled prison environment effectively and balance commercial production practices with stringent security constraints. Relationship Management: • Build and maintain strong rapport with staff at all levels. • Foster collaborative relationships with partners, including Prison Officers and customers. Performance Monitoring and Reporting: • Compile and submit monthly reports on Key Performance Indicators (KPIs). Flexibility: • Undertake additional duties as assigned by management.

• Business, marketing, communications and social sciences related majors are preferred. • 3-5 years’ working experience. • Experience in accounts management and stakeholders management are preferred • Excellent interpersonal and communication skills (both written and oral). • Able to work independently, anticipate and analyze problems and issues. • Possess a customer-oriented mindset and able to handle difficult customers. • Resourceful and independent. Able to work independently and exercise flexibility in a challenging and fast paced environment. • Strong team player.

Yellow Ribbon Singapore Formerly known as Singapore Corporation of Rehabilitative Enterprises (SCORE), Yellow Ribbon Singapore (YRSG) is a statutory board under the Ministry of Home Affairs. Our purpose is to help inmates and ex-offenders rebuild their lives and lower the recidivism rate through skills and long term career development, with an effective Aftercare support network. As the lead agency championing Hope, Forgiveness, Acceptance and Second Chances for ex-offenders, we strive towards building a safer and more inclusive Singapore. Beyond Second Chances Without second chances, a released offender will leave the first physical prison and find himself entering into a second social prison. Therefore, it is not enough to give an offender a skill, we need to offer him a job that can lead to a long-term career. It is not enough to ask an offender to renounce his gang and past, his family needs to accept him back, and the community must be ready to reintegrate him. However, ex-offenders are not mere recipients of second chances. When successfully reintegrated, they can pay it forward and actively give back to the community too. As individuals, or collectively as a community. Individuals, organisations and employers do not just offer second chances when they can accept an ex-offender. In fact, their actions inspire others as well. Together, our collective effort can build a safer and more inclusive society. At Yellow Ribbon Singapore, we aim to build a community where ex-offenders are empowered to look beyond their past and towards the future. The journey is for them to make but we ensure that it would not be a lonely one. Join us, as we embark on this exciting journey of Beyond Second Chances. Be part of the YRSG family, together we can support the Yellow Ribbon cause and inspire collective action for a more inclusive and safer Singapore.