The Judiciary - comprising the Supreme Court, State Courts and Family Justice Courts - is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated and coordinated to serve as one judiciary. As an organ of state, the Judiciary’s function is to independently administer justice. Headed by the Chief Justice, we are a forward-looking, innovative and trusted judiciary. Built on judicial professionalism and transparency, we maintain the highest standards of integrity in safeguarding our community. We pledge to ensure equal and continuous access to justice, and we are committed to deliver justice that is fair and impartial. A career in SG Courts will enable you to help us achieve the Judiciary’s vision of inspiring public trust and confidence in providing an effective and accessible justice system in an outward-facing, court user-centric Judiciary. We welcome you to join our team as: Executive (Service Excellence) What the role is As an Executive of the Service Excellence Department, you will play a key role in providing frontline counter services to court users at the Singapore Courts’ service hubs. You will also work closely with stakeholders to develop service policies and strategies in line with the Judiciary’s service vision.

You will be involved in the following work areas: • Handle counter enquiries and provide information to court users on court processes • Receive applications for court records/appeals at the counters and verify that the court documents submitted are properly filed • Participate in initiatives to strengthen touchpoint-centric service design and explore innovations that enhance service experience • Partner departments and public agencies to improve service quality and court user experience

Work Experience and Competencies • 2 – 5 years of working experience in related industries or environment, such as in a customer-fronting job, would be an advantage • Excellent oral and written communication skills • Ability to speak fluently in additional languages such as Malay, Tamil or Mandarin would be an advantage • Experience with using a Customer Relationship Management (CRM) system would be an advantage • Proficient in Microsoft Office suite of applications (in particular Word, Excel, and PowerPoint) • Candidates without the required work experience but possess the relevant skills are welcome to apply Personal Traits • Pleasant service aptitude and passion to serve • Strong interpersonal and communication skills • Able to think on your feet and devise solutions resourcefully • Good attention to detail • Good time management with the ability to multi-task well • Excellent team player who is self-driven and can also work independently Note: The successful candidate will be appointed on a one-year probationary contract in the first instance. Only short-listed candidates will be notified. Thank you for your interest in this position and in the Judiciary.

Standing at the apex of an effective and efficient court system, the Supreme Court’s vision is to be a “Leading, Trusted Judiciary. Ready for Tomorrow”. Our mission is to provide accessible justice that commands trust, respect and confidence. These are our success outcomes: - A thought leader in jurisprudence and court excellence; - Effective access to fair hearings; - High performing, service-oriented and passionate workforce; and - Innovative and future-ready organisation A career at the Supreme Court will enable you to contribute and enhance the administration of justice. You will be part of a committed team of professionals who seek to provide access to justice with fairness, impartiality, integrity and responsiveness.