Description of Group: Looking for a workplace with passion and commitment to empower and restore lives of the vulnerable population in Singapore? Join the Rehabilitation and Protection Group (RPG)! RPG undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children and families. Our mission is to empower individuals and families to break cycles of abuse, neglect and offending. Description of Division/Branch: The Gambling Safeguards Division administers gambling social safeguards and fund preventive and rehabilitative programmes for problem gamblers and their families. We are also Secretariat to the National Council on Problem Gambling (NCPG).

Brief description of Job Scope: You will be part of a team that administers the NCPG social safeguards to protect the vulnerable from problem gambling. As a Manager (Operations, Social Safeguards), you will handle casework to help families and individuals who are at-risk to the harm of gambling. You will be responsible for interviewing and assessing the level of risk of individuals who gamble to facilitate decisions by a Committee of Assessors. In this role, you will be working with individuals who gamble and their family members. To be successful in this role, you must be empathetic, be a good listener, able to ask pertinent questions, analytical and persuasive. Responsibilities: • Explaining the social safeguards to individuals and their families • Assessing cases, preparing reports and presenting the case reports • Guiding public users on the use of the IT system to perform submission of applications and documents • Making referrals to other agencies • Motivating individuals to participate in rehabilitation programmes • Designing service delivery workflows and standard operating procedures

Job Requirements • Tertiary qualification preferably in Social Work, Psychology, Sociology • Experience in service planning and operations will be an advantage • Experience in data analytics, analysing trends and putting up statistical reports will be an advantage • Be result oriented, meticulous and analytical • Possess good interpersonal, written and communication skills • A team player with ability to manage multiple projects in a dynamic and fast-paced environment • Self-motivated and able to work independently • Have a good knowledge of office applications such as Microsoft Word, Excel and PowerPoint

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!