You play an important role in the implementation and maintenance of Systems for one of the Home Team Department (e.g. Singapore Police Force, Singapore Civil Defence Force, Singapore Prison Service, Immigration & Checkpoints Authority, etc.), ensuring their operational readiness at all times.

• Onsite management at ICA’s Land, Sea or Air checkpoints (specific location to be determined) and monitoring the existing ICT Systems to ensure their operational availability and serviceability. • Manage onsite vendors to ensure they meet contractual and Service Level Agreement (SLA) compliance, and to take appropriate corrective actions when necessary. • Support the Buildings team in the annual power maintenance exercise across multiple phases and to manage the impact on the existing ICT systems (where applicable). • To work with onsite ICT vendors to troubleshoot issues as they occur and to perform system recovery and root cause analysis when required. • Manage and implement ICT security measures as prescribed under government policies. • To report and account to the checkpoint users and management on the ICT system health, status of active cases and on issue resolution as they occur. • To work with onsite vendors to ensure that preventive maintenance health checks are carried out on the systems • To take command and control role when there are issues affecting multiple systems which is turn affect ground operations • To work onsite on a 12 hour shift basis which alternates between day and night shifts in accordance to the MOM guidelines for shift work. The shift patterns will include weekday

• Tertiary qualification in Computer Science, Information Technology, Electrical and Electronics Engineering or its equivalent. • Three (3) years or more of relevant work experience, preferably in ICT Operational Systems. • Preferably possess operations management and/or system management skills. • Possess strong analytical and trouble-shooting abilities. • Ability to multi-task and manage various Systems simultaneously. • Possess good written, presentation and communication skills. All new hires are appointed on a two-year contract in the first instance and will be assessed and considered for permanent tenure over time, based on performance. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be updated on the status of their applications within 4 weeks upon closing of the advertisement. #L1-FL1

HTX is the world’s first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore’s frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team’s advantage and secure Singapore as the safest place on planet earth.