The project aims to develop a KM database for the MOM Contact Centre. Learning Outcomes: a) Ability to further the development of a knowledge database; b) Ability to communicate with various stakeholders to develop a SOP; and c) Ability to develop a basic user/training manual

The intern will be responsible for: a) Develop further an internal knowledge management database; b) Implement versioning/archival/audit tracking when the information is amended; c) Optimise the searching for the right FAQs within the database; d) Liaise with departments/divisions to develop SOP to maintain FAQs/knowledge to ensure recency; e) Prepare simple training/user manual; and f) Explore of possible AI technology or any other computing solution to be loaded onto the micro-site to enhance searchability

a) Communications skills b) Basic website development and scripting language or advance use of SharePoint c) Basic understanding of search optimisation

The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.