Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s)

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Duties include the following: 

 
Implementing service strategies and plans to meet identifie needs and gaps: 

Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps  

Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps; 

Guide SSAs in development of services to meet prioritised needs and gaps; 

Using data and ground experience to improve service delivery; 

Overseeing assessments of funding proposals of new programmes; and 

Assessing and evaluating current portfolio of initiatives and programmes 

Strengthen service capacity and capability by partnering service providers to: 

Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower; 

Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users; 

Set and/or achieve output, outcome and impact indicators for services; 

Manage and evaluate their performance; and 

Allocate community funding to critical and needed services.  

Support the Services Group and NCSS as and when required

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg