We are looking for a Consultant to design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint as part of Project INtegrated EXperience (INEX). You will also drive strategic foresight in technology innovation as part of the Enterprise Technology Group Programme Office (EPO).

INEX • Design, develop and steward CSC’s customer journeys and processes in CSC’s service blueprint • Conceptualise and re-design policies and processes, working with departments and ICT, in order to implement the new service blueprint and improve internal effectiveness and efficiency • Design, develop and recommend concept of operations in support of CSC’s services • Conceptualise product vision, development roadmap, high level user requirements and user stories for new IT projects • Facilitate collaboration and efficiency across project teams ETG Programme Office (EPO): • Research and analyse emerging technologies and trends to inform key decision-making and future strategic direction. • Develop and implement a set of strategies that will drive CSC towards being a tech-enabled organisation.

• Experienced and skilled in Human Centred Design, Business Process Re-engineering / Improvement, Agile and SCRUM methodology • Between 4 to 8 years of relevant working experience • Possess initiative and drive, resilient, resourceful and able to work independently • Possess strong analytical and communication skills • Able to take a systems-perspective • Strong EQ/interpersonal awareness, political sensitivity and situational awareness; able to work collaboratively and effectively engage with and influence stakeholders • Self-aware, curious, humble and strong learning orientation Demonstrate integrity and drive for excellence in work • Project management skills • Facilitation, negotiation, stakeholder management • Officer's designation will be on the Consultant track (e.g., Consultant, Senior Consultant) and commensurate with experience. Please note that this will be a 3-year contract.

The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service. CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing. Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.