Description of Division/Branch: The Social Support Group (SSP) oversees all operational policy, planning and delivery of social services for low-income and vulnerable families. The Operations Planning Division (OP) develops the operations policy for ComCare schemes and MSF-funded social services for lower-income or vulnerable individuals and families (including the homeless, the destitute, the elderly). The Operations Planning 3 (OP3) Branch oversees operations policy, service development and capability development of various residential support programmes – Senior Group Homes, Sheltered Homes, Transitional Shelters and Welfare Homes.

The Assistant Manager / Manager / Senior Manager will report to the Senior Manager / Senior Assistant Director overseeing the operations policy, service development and capability development of programmes for low-income families facing housing instability, groups at risk of homelessness and rough sleeping and vulnerable elderly. Responsibilities: • Review and enhance the delivery of services for Sheltered Homes (SH), Senior Group Homes (SGH) and Transitional Shelters (TS) by appointed Social Service Agencies, including: o monitoring and analysing data to evaluate the adequacy of programme space and quality of service for clients; o reviewing and refining operational guidelines and referral protocols to address service gaps based on ground feedback or sector developments; o working with stakeholders to develop baseline standards of care for MSF-licensed residential homes; o developing competency frameworks and training roadmaps to enhance the competency and capability of service providers • Work with internal and external stakeholders to support broader policy reviews, as well as execution of service policies and service improvement initiatives

• Preferably have relevant work experience in programme reviews, inter-agency/ stakeholder engagement • Have the ability to synthesise and analyse data for operations policy reviews • Have strong writing, analytical, problem solving and communication skills • Have passion in serving the target clients • Be able to build collaborative relationships with government and community partners, as well as internal stakeholders • Be self-driven and able to work well under pressure and tight deadlines

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!