You will be part of a team that provides Human Resource Administration (HRA) services for all MINDEF employees.

- Manage and report to higher management on the health status of high transactional volume service requests - Monitor case resolution rates and customer satisfaction scores - Engage relevant stakeholders on continuous improvement initiatives - Participate in business process reengineering and digitalisation projects Challenge(s): - Managing high volume of service requests efficiently - Driving continuous improvement in HR administration processes

- At least 6 years of relevant work experience in HR, customer service or project management - Senior stakeholder management experience in a service-related field is preferred - Service-oriented mindset - Keen interest in innovation and digitalisation - Good interpersonal and communication skills Only shortlisted candidates will be notified.

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor. The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.