• Manage day-to-day operations of car park applications and digital services, which include processing and following through with customers’ requests and queries • Assist in investigating, handling and replying to appeals and complaints on car park application services • Assist in business process review to ensure excellent customer service delivery • Assist in development and enhancement of car park application services and IT systems, including testing • Assist in ad hoc projects and provide administrative support to Application Services Unit

Requirements • A good diploma in any discipline • 2 years of relevant experience and knowledge in areas such as customer service and/or system upgrades/implementation • Good writing, analytical and communication skills • Good digital skills. Knowledge of reporting tools such as Power BI and/or RPA will be an added advantage • Ability to work independently as well as in a team, with an aptitude for computer/system-related work

The Urban Redevelopment Authority (URA) is Singapore's national land use planning authority. URA prepares long term strategic plans, as well as detailed local area plans, for physical development, and then co-ordinates and guides efforts to bring these plans to reality. Prudent land use planning has enabled Singapore to enjoy strong economic growth and social cohesion, and ensures that sufficient land is safeguarded to support continued economic progress and future development.