You are responsible for assisting in improving service standards in MINDEF/SAF through people development and partnerships with other agencies.

- Benchmark MINDEF's service performance against public service and industry standards - Develop service delivery professionals by creating competency frameworks and career pathways for Quality Service (QS) Practitioners - Build service culture through communications and engagement - Manage QS awards frameworks and drive the Secretariat function for the Quality Service Management Committee (QSMC) - Establish partnerships with public and private organisations - Manage requests from other ministries on service delivery matters Challenge(s): - Building a service culture in MINDEF/SAF by obtaining stakeholder buy-in - Addressing resistance to change and breaking down silos - Aligning the organisation towards a common service vision

- At least 6 years of work experience - Experience in HR and/or events organisation is advantageous - Excellent people skills to engage stakeholders in MINDEF/SAF - Creativity in problem-solving to navigate roadblocks at work - Passion for service delivery and energy to inspire the team - Ability to push boundaries in events organisation and communication Only shortlisted candidates will be notified.

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor. The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.