The MHA NS Payment section is responsible for the accurate and timely payment of NS allowances to both NSFs and NSmen. The job holder will augment the existing payroll team to ensure that debt owing by NS personnels and NSmen employers are being recovered in accordance with the debt recovery process as stipulated in the Instruction Manual and financial procedures.

• Identify reasons for overpayments to NS personnel. • Notify affected NS personnel of overpayments and initiate recoveries. • Maintain accurate and up-to-date records of overpayment cases, including correspondence and payment status. • Monitor the recovery process and prepare regular reports on overpayment and recovery rates for review. • Supporting the Comms and Engagement team in interfacing with these NSmen and addressing their queries relating to overpayments.

• Good interpersonal and communication skills • Strong problem-solving and analytical skills • Meticulous and detailed oriented • Prior experience in customer service and debt recovery process will be an added advantage Note: this is a one-year contract position.

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