Customer Service Executive - You work in a call centre environment.

• Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters. • Promote, educate and guide callers on the use of HDB’s e-Services • Provide case-specific advice and quality customer service to customers over the phone • Keep abreast with latest policies and procedures so as to provide accurate information to customers • Resolve customer’s queries effectively and escalate problems promptly • Work as a team to ensure that call centre service KPIs are met • Any other tasks assigned

You should • Possess effective telecommunication & strong customer service skills • Have a passion to deliver customer-centric service • Proficient in English and another language • Can size up customers’ enquiries accurately and document them quickly in the system • Can handle stressful situations appropriately • Be meticulous and independent • Experience in customer service or call centre will have an added advantage Successful candidates will be offered a 1+1 year contract. All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home. Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.