The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies service, improving service delivery, and optimising operations.

As a System Analyst (Salesforce) , you will leverage your subject matter expertise to design and implement robust, scalable, and secure Salesforce solutions. Your key responsibilities will include: • Collaborating with stakeholders to validate and gather business requirements, ensuring alignment with the project’s goals and objectives. • Providing solution blueprinting and mapping Salesforce features to business requirements, ensuring alignment with CRM and SFDC best practices. • Design solutions to integrate Salesforce with existing HDB systems and Whole-of-Government (WoG) components/services. • Developing data integration, data migration, and continuous delivery strategies, and applying Continuous Delivery practices for Salesforce solutions. • Delivering best practice advice and recommendations, often extending beyond Salesforce to overall systems architecture and product strategy. • Quantifying cost for Salesforce solutions and providing cost suggestions, including licensing costs.

• Strong background in Computer Science, Computer or Electronics Engineering, Information Technology, or related technical discipline. • Extensive experience (at least 3 years) in design and execution of medium and large-scale Salesforce implementation and support projects. Bonus to have Public Sector Solutions experience. (Omnitstudio, Business Rule Engine & etc). • Strong knowledge of Salesforce Platform especially in Service Cloud, Experience Cloud. • Strong analytical skills to translate business requirements into well architected solutions that best leverage Salesforce Platform. • Proficiency in Apex, Visualforce, LWC, and Salesforce integrations. • Skilled in designing complex data models and capable of executing large-scale data migrations. • Salesforce certifications such as Salesforce Certified Application Architect or Salesforce Certified. • Excellent understanding of Salesforce Sharing Security: Profiles, Permission Sets, Roles, Record Visibility, etc. • Expertise in defining business processes using Salesforce best practices. • Proficiency in designing and building user-centric solutions with Salesforce to drive user experiences and unlock business capabilities. • In-depth knowledge of different integration patterns and best practices, such as events, synchronous vs. asynchronous messaging, peer-to-peer, publish-subscribe, distributed logs, and RESTful APIs. • Capability to recommend the most suitable technical options and clearly explain the rationale and trade-offs associated with these choices. • Strong understanding of enterprise security design to integrate Salesforce with Identity Providers and design authentication/authorization flows. • Experience in developing data integration, data migration, and continuous delivery strategies. • Possess good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders • Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment. Good to Have: - Great Attitude to bring the best out of our team - Team Player; we work together as a team - Autonomous - Take ownership - Eagerness to learn and - Impart new skills, exhibit structured and analytical thinking Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance. Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home. Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.