Officer, Consumer Issues (Contract)

Monetary Authority of Singapore

Fixed TermsClosed

What the role is

The Monetary Authority of Singapore (MAS) is Singapore’s central bank and integrated financial regulator.

As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore’s exchange rate, official foreign reserves, and liquidity in the banking sector.

As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore – banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. It is also responsible for well-functioning financial markets, sound conduct, and investor education.

MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.

Join us now, if you have a genuine interest in making an impact to help shape Singapore’s economic and financial landscape.

What you will be working on

You will be part of a team responsible for processing of consumer complaints or feedback on financial institutions. Your role will involve, but not restricted to, providing administrative support in the form of reviewing and assigning new incoming emails/cases in MAS’ case management system. You will need to work with internal and external stakeholders to review the issues raised by consumers to facilitate prompt follow-up on the cases. You will also perform other administrative duties such as data compilation and housekeeping, co-ordination of meetings/events, and project-related tasks.

You may also be required to engage consumers on their complaints or feedback on financial institutions and practices in the financial industry. This will include identifying issues raised by consumers and proposing appropriate responses by MAS.

What we are looking for

Service-oriented and resourceful individual
Attention to detail and proficient with navigating case management systems
Good in Microsoft skills (Excel, Powerpoint, Word), data and analytics work. Experience with Microsoft Dynamics will be an advantage.
Ability to multi-task and manage projects as well as daily complaints/admin work
Some knowledge of financial products and services, experience in case management and/or customer service, financial education or public relations is an advantage
A team player with good interpersonal, written and verbal communications skills
Self-motivated and able to work independently

This is a 1-year contract position. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

About Monetary Authority of Singapore

MAS is the central bank of Singapore. Our mission is to promote sustained non-inflationary economic growth, and a sound and progressive financial centre.