Manager (Logistics Management)

National Library Board

Fixed Terms

Closing on 29 Jan 2025

What the role is

The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.

At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.
We can offer you:
• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

You will manage the logistics operations for NLB by ensuring that the delivery services delight our internal and external customers.

What you will be working on

Collaborate with stakeholders to effectively execute logistics and delivery services to support services such as The Little Book Box, Borrow and Deliver and loan to preschools.
Ensure deliveries to customers are done timely with minimal errors.
Work with internal divisions to resolve customer issues and ensure prompt service recovery.
Manage and optimise the logistics/delivery processes by performing regular reviews.
Lead, manage and train a small support team to ensure organisation’s outcomes.
Manage and resolve internal operational issues escalated by staff and ensure good working relationships with departments and divisions.
Oversee vendors’ compliance by managing, monitoring and tracking performance to ensure adherence to NLB’s service standards.
Supervise and ensure training of vendors and service partners, including performing regular communications to update NLB practices and needs.
Plan and establish optimised processes with vendors, including performance tracking measures and feedback platforms.
Manage vendors’ activities and ensure contract compliance and compliance to finance and audit requirements for payment of the services rendered.
Prepare project updates and reports, analyse, review and approve progress and statistical reports.

What we are looking for

Preferably with 2 years of relevant experience in warehousing or logistics.
Knowledge in procurement and tenders would be an added advantage
Good communication skills and command of English (writing and speaking)
Excellent grasp of Microsoft Excel
Strong team player and good networking skills
Meticulous, analytical and strong co-ordination skills

Location: Library Supply Centre, 3 Changi South Street 2 S486548

Division: Resource Discovery and Management Division / Resource Discovery

The successful applicant will first be appointed on a 2-year contract.

Please be informed that only shortlisted candidates will be notified.

About National Library Board

To each reader, the library is a window to a vibrant imagination and exciting possibilities. For families, the library experience occupies a special in their hearts and of memories collected over generations. Libraries hold a special and familiar place in each of our hearts. NLB seeks to provide a trusted, accessible and globally-connected library and information service so as to promote a knowledgeable and engaged society. If you share our passion to create memorable library experiences for all our readers, we invite you to join the NLB family.