The officer’s key role is to enhance operational effectiveness and efficiency, and user experience, through the use of appropriate tech and AI tools, in particular, Robotic Process Automation (RPA). • The officer will represent MOM’s strategic business interests, as part of the joint business and tech RPA Core Team that maintains and enhances the Ministry’s RPA ecosystem, and works with divisions to develop innovative and scalable RPA use cases. • Besides RPA, the officer can also expect to be involved in other tech-enablement initiatives, including efforts to drive adoption of ready AI tools, understand and design user experiences relating to tech tools, collaborate with divisions on tech solutions and products, and other approaches to drive public sector innovation and transformation.

• Maintain and enhance Ministry’s RPA ecosystem, including: o Working with IT team to implement software updates with minimal impact on business processes o Engaging citizen developers on leveraging automation software features, identifying and building value-adding use cases that address business and user needs, and tracking manhour savings o Collaborating with relevant stakeholders on RPA-related capability development and explore integration of AI with automation o Provide technical expertise to troubleshoot use cases or develop new scripts • Drive and support tech-enablement beyond automation, including: o Staying abreast of emerging trends and use cases in automation and AI, to identify opportunities for MOM to better leverage technology to support decision-making, raise operational efficiency and effectiveness, and improve workplace productivity and user experiences o Working with representatives and users from MOM divisions/departments to raise adoption of suitable ready tech and AI tools • Develop MOM, inter-agency, and, where relevant, other professional networks, including engaging automation practitioners in other organisations, both within and outside of government, to share about MOM’s RPA initiatives, learn best practices and use cases, and benchmark MOM’s automation maturity • Contribute to the development and implementation of digital transformation in MOM

• Tertiary education in Computer Science, Computer Engineering, Business Information Technology or similar areas • At least 5 years of relevant work experience with interfacing between business users and IT teams will be an advantage • Candidates with no prior working experience are welcome to apply • Familiarity with business process analysis, and/or RPA process design and automation best practice, preferably with using RPA tools (e.g. UiPath) • UiPath certified will be an added advantage • Preferably have experience in: o Governance, and/or system development and implementation related work o Using, or raising adoption of, ready tech and AI solutions from GovTech and Open Government Products • Good communication and interpersonal skills • Meticulous worker and good team player with a customer-focused mindset • Able to multi-task, take initiative and work independently with multiple stakeholders • PWDs are welcomed to apply

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.