The officer’s key role is to enhance operational effectiveness and efficiency, and user experience, through the use of appropriate tech and AI tools, in particular, Robotic Process Automation (RPA). • The officer will represent MOM’s strategic business interests, as part of the joint business and tech RPA Core Team that maintains and enhances the Ministry’s RPA ecosystem, and works with divisions to develop innovative and scalable RPA use cases. • Besides RPA, the officer can also expect to be involved in other tech-enablement initiatives, including efforts to drive adoption of ready AI tools, understand and design user experiences relating to tech tools, collaborate with divisions on tech solutions and products, and other approaches to drive public sector innovation and transformation.

• Maintain and enhance Ministry’s RPA ecosystem, including: o Working with IT team to implement software updates with minimal impact on business processes o Engaging citizen developers on leveraging automation software features, identifying and building value-adding use cases that address business and user needs, and tracking manhour savings o Collaborating with relevant stakeholders on RPA-related capability development and explore integration of AI with automation o Provide technical expertise to troubleshoot use cases or develop new scripts • Drive and support tech-enablement beyond automation, including: o Staying abreast of emerging trends and use cases in automation and AI, to identify opportunities for MOM to better leverage technology to support decision-making, raise operational efficiency and effectiveness, and improve workplace productivity and user experiences o Working with representatives and users from MOM divisions/departments to raise adoption of suitable ready tech and AI tools • Develop MOM, inter-agency, and, where relevant, other professional networks, including engaging automation practitioners in other organisations, both within and outside of government, to share about MOM’s RPA initiatives, learn best practices and use cases, and benchmark MOM’s automation maturity • Contribute to the development and implementation of digital transformation in MOM

• Tertiary education in Computer Science, Computer Engineering, Business Information Technology or similar areas • At least 5 years of relevant work experience with interfacing between business users and IT teams will be an advantage • Candidates with no prior working experience are welcome to apply • Familiarity with business process analysis, and/or RPA process design and automation best practice, preferably with using RPA tools (e.g. UiPath) • UiPath certified will be an added advantage • Preferably have experience in: o Governance, and/or system development and implementation related work o Using, or raising adoption of, ready tech and AI solutions from GovTech and Open Government Products • Good communication and interpersonal skills • Meticulous worker and good team player with a customer-focused mindset • Able to multi-task, take initiative and work independently with multiple stakeholders • PWDs are welcomed to apply

The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.