Lead Engineer (ICT Infra) assists Head (ICT Infra, Capability Sustainment) in implementing effective and timely ICT infrastructure solutions for the sustenance of Yellow Ribbon Singapore (YRSG) operations. This jobholder is responsible for managing existing and implementing new YRSG ICT Infrastructure and support Head (YRSG Ops System, Capability Sustainment) in ensuring the operational readiness of YRSG ICT infrastructure.

The jobholder is responsible for the following: • Manage existing and implement new YRSG ICT Infrastructure. • Refresh the hardware and software of existing ICT infrastructure. • Support ICT System and Ops System Team for the migration of applications to new on-premise infrastructure and Cloud • Identify, evaluate and recommend technical solutions that are cost effective and meet requirements. • Procure identified solutions by putting up budget papers and technical specifications. • Plan and manage the progress and budget of tech refresh projects and resolve arising issues to ensure the timely completion of the Tech refresh projects as scheduled. • Manage and monitor the performance of the vendors engaged for the Tech refresh projects to ensure their contractual and Service Level Agreement (SLA) compliance, and to take appropriate corrective actions in cases of poor performance. • Remediate cybersecurity audit findings of YRSG applications and ensure they are compliance to government policies. • Implement data security measures as recommended by Public Service Data Security Review Committee to enhance data security. • Manage EUCD services on End-user account management, End-user device hardening and lockdown, PC maintenance and imaging deployment, troubleshoot and problem resolution, End-user briefings & awareness service and support end-user devices: Desktops, Notebooks and Mobile Devices. • Implement essential enterprise level end user computing services. • Manage equipment maintenance, network, server and storage management contracts and vendors to ensure they meet contractual and Service Level Agreement (SLA) compliance, and to take appropriate corrective actions. • Identify, evaluate and recommend maintenance and management contracts that are cost effective and meet requirements. • Procure the identified contracts by putting up budget papers, requirement and technical specifications. • Manage and implement security measures as prescribed under government policies. Remediate cybersecurity audit findings of Systems and ensure they are compliance to government policies. In addition, the jobholder will be expected to: • Fully understand the entire business process and YRSG’s operating environment, with frequent and open communication with stakeholders to understand their needs and priorities, as well as strategic directions. • Analyse technical and operational processes, functional flow problems and solutions related to new projects and ensure that they can be integrated with existing systems. • Evaluate and match the users’ business needs with market available technology capabilities, and scan, identify and assess solution providers from both private and public partners to find the best solutions. • Provide support and trouble-shoot incidents relating to the following: (a) Hardware; (b) Operating systems; (c) Operating systems components/service packs; (d) Registry settings; (e) Device drivers; (f) Compatibility testing; (g) Connectivity (network and peripherals); and (h) All components (hardware and software) that make up the EUCD. • Perform basic diagnostic testing to confirm the fault and escalate it to 3rd party vendors where appropriate (e.g. if the incident is not related to the Contractor’s scope of work). Where the incident is escalated to 3rd party vendors, the jobholder shall track the incident until it is resolved. • Co-ordinate with 3rd party vendors to resolve all incidents affecting the availability of the Customer’s IT services, escort the equipment contractors to carry out repairs or to assist in the replacement of equipment.

The jobholder should have: • Degree in Computer Science, Information Technology, Cybersecurity or its equivalent. • Preferably have MCSA/MCSE and/or Certified LINUX administrator. • Preferably have Level 2 certification for AWS or/and Microsoft Azure. • Certification in CCNA, CCNA Cloud, CCNP, VMware certified professional, Nutanix certified professional, Certified Kubernetes administrator and Certified Cloud Security Professional will be an added advantage. • Certification in Project Management and/or ISMS, GSEC, CISSP, ITIL, COMIT, AGILE, Cloud Computing Certification or equivalent will be an added advantage. • Ten (10) years or more of relevant work experience, preferably in Enterprise IT and Network infrastructure, IoT technology, mobile/wireless technology, SIEM, vulnerability assessment and penetration testing and cloud security. • Possess crisis leadership and project management skills. • Possess strong analytical and trouble-shooting abilities. • Ability to multi-task and manage various project simultaneously. • Possess good written, presentation and communication skills. All new hires are appointed on a two-year contract in the first instance and will be assessed and considered for permanent tenure over time, based on performance. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be updated on the status of their applications within 4 weeks upon closing of the advertisement. #L1-FL1

HTX is the world’s first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore’s frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team’s advantage and secure Singapore as the safest place on planet earth.