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Ministry Of Social And Family Development

Manager (Business Process Analyst)

Ministry Of Social And Family Development

Permanent/Contract

Closing in 4 day(s)

What the role is

Family Life Group (FLG) strengthen and support families to realise the vision of making Singapore the best place for family life through our policies, programmes and publicity efforts. Family Services Division oversees a range of services designed to build and support families at different life stages. We believe that strong families form the core of a strong society. The Baby Bonus and Leave Branch administers the Baby Bonus Scheme and the Government-Paid Leave Schemes, which are key initiatives to support Marriage and Parenthood. We are looking for individuals who are keen to contribute to MSF's mission of fostering strong and happy families to join our team. This position is an excellent opportunity to hone your skills in a) regulation and compliance; b) operational policy reviews; and c) operational service delivery, in relation to Approved Institutions / Approved Persons for the purposes of the Child Development Co-Savings Scheme. We are looking for a motivated and detail-oriented individual to review and transform our operational processes. The successful candidate will be responsible for analysing current workflows, identifying areas for improvement, recommending solutions to enhance efficiency, and documenting workflows and procedures.

What you will be working on

• Conduct thorough assessments of existing operational processes • Identify opportunities to reduce manual work through automation or process redesign • Collaborate with the Product Team to translate business requirements into systems development requirements to automate manual work • Evaluate tasks suitable for outsourcing to improve overall operational efficiency • Develop and present recommendations for process improvements to management • Collaborate with relevant teams to implement approve process improvements • Monitor and report on the effectiveness of implemented solutions

What we are looking for

• Tertiary qualification in Business Administration, Management, Operations Management, or a related field • Experience in process analysis and improvement methodologies • Strong analytical and problem-solving skills • Excellent communication skills (both written and verbal) and interpersonal abilities • Proficiency in data analysis and process mapping tools • Keen interest in operational efficiency and process management • Ability to work in fast-paced environment • Proficiency in Microsoft suite, particularly Excel The ideal candidate will have a keen eye for detail, a passion for efficiency, and the ability to think creatively about operational challenges. They should be comfortable working cross-functional teams and presenting findings to stakeholders at all levels of the organisation.

About Ministry Of Social And Family Development

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!