As a Lecturer, your contributions go beyond teaching and facilitating learning. You play a critical role in recognising and nurturing your students’ potential and their lifelong learning needs. You will develop curriculum and deliver training programmes based on current industry practices as well as assess students’ performance as individuals and as part of a team. In addition, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools.
School of Hospitality - Lecturer (Hospitality and Tourism Management)
Republic Polytechnic
Fixed TermsClosed
What the role is
What you will be working on
You will develop, review and deliver pre-employment training and continuing education curriculum related to one or more of the expertise listed below:
• Change Management
• Customer Analytics and Journey Mapping
• Designing Thinking
• Contact Centre Technology and Operations
• Customer Relationship Management
You will:
• Initiate and lead industry collaborations and projects in the area of customer experience (CX)
• Participate in cross-functional projects and provide CX insights where relevant
• Deliver user centred design practices (including customer research and journey mapping) in curriculum and industry partnerships
• Develop curriculum programme on
• Online experience (UX/UI interface, web & data analytics, content creation); and/or
• Business Transformation and Change Management (organisation redesign, service design innovation)
• Design and facilitate industry training and workshop based on emerging trends and demands
• Plan, coordinate and implement related events, such as webinar, career fair and competitions.
• Undertake student development activities such as mentoring, service learning projects, competitions, workshops etc
• Assist the diploma team on general administration and academic affairs of the programme.
What we are looking for
• At least 5 years of relevant industry experience in the fields of customer experience, eCommerce operations, business or relevant
• Preferably with at least 2 years of client-fronting/facing experience
• Experience working in eCommerce/ retail/ banking/ hospitality industry is advantageous
• Experience in project management, organisation and planning skills
• Strong analytical and problem-solving skills combined with creativity and user empathy
• Excellent research and analytical skills
• Strong conceptual thinking skills with an ability to problem solve and recommend solutions
• Ability to work independently and in teams
• Strong interpersonal skills including experience in building and maintaining relationships with a diverse network of individuals and organizations.
• Strong passion for teaching and motivating young and adult learners
• Training and development experience will be advantageous
About Republic Polytechnic
The first educational institution in Singapore to leverage the Problem-based Learning approach for all its diploma programmes, Republic Polytechnic (RP) has seven schools offering courses in Applied Science, Engineering, Business, Hospitality, Infocomm, Sports and Health, and Technology for Arts, Media and Design. To support Singapore’s national effort to promote continuous, lifelong learning, our Academy for Continuing Education (ACE) offers a wide range of part-time programmes. We welcome you to grow with us! Discover a people- and family-oriented culture, where you are inspired to improve as you nurture lifelong learners. For more information from RP, please visit https://www.rp.edu.sg/careers or follow us on LinkedIn.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Republic Polytechnic or the wider Public Service.