
School of Hospitality - Lecturer (Hospitality and Tourism Management)
Republic Polytechnic
Closing on 26 Feb 2025
What the role is
What you will be working on
You will develop, review and deliver pre-employment training and continuing education curriculum related to one or more of the expertise listed below:
• Change Management
• Customer Analytics and Journey Mapping
• Designing Thinking
• Contact Centre Technology and Operations
• Customer Relationship Management
You will:
• Initiate and lead industry collaborations and projects in the area of customer experience (CX)
• Participate in cross-functional projects and provide CX insights where relevant
• Deliver user centred design practices (including customer research and journey mapping) in curriculum and industry partnerships
• Develop curriculum programme on
• Online experience (UX/UI interface, web & data analytics, content creation); and/or
• Business Transformation and Change Management (organisation redesign, service design innovation)
• Design and facilitate industry training and workshop based on emerging trends and demands
• Plan, coordinate and implement related events, such as webinar, career fair and competitions.
• Undertake student development activities such as mentoring, service learning projects, competitions, workshops etc
• Assist the diploma team on general administration and academic affairs of the programme.
What we are looking for
• At least 5 years of relevant industry experience in the fields of customer experience, eCommerce operations, business or relevant
• Preferably with at least 2 years of client-fronting/facing experience
• Experience working in eCommerce/ retail/ banking/ hospitality industry is advantageous
• Experience in project management, organisation and planning skills
• Strong analytical and problem-solving skills combined with creativity and user empathy
• Excellent research and analytical skills
• Strong conceptual thinking skills with an ability to problem solve and recommend solutions
• Ability to work independently and in teams
• Strong interpersonal skills including experience in building and maintaining relationships with a diverse network of individuals and organizations.
• Strong passion for teaching and motivating young and adult learners
• Training and development experience will be advantageous
About Republic Polytechnic