The Animal & Veterinary Service (AVS), a cluster of NParks, safeguards the health and welfare of animals through comprehensive and integrated programmes and works closely with partners in the veterinary and animal-related industries to strengthen capacities and enhance competencies in animal health and welfare. It is the main touch-point on animal and veterinary matters in Singapore and the first responder for all animal-related feedback. It also conducts public education and engagement programmes to foster a humane and gracious society for all, where pet owners, communities, and animals co-exist in greater harmony within our City in Nature.
National Parks Board
Manager / Senior Manager - Licensing (Contract)
Fixed TermsClosed
What the role is
What you will be working on
You will be part of the Licensing Branch under the Industry Standards and Regulatory Division, to manage pet licensing in Singapore, through a licensing regime to safeguard animal health and welfare.
We are looking for an enthusiastic and self-motivated individual to join our licensing team as a main touchpoint for all licensing-related processing and feedback.
Your scope of work includes:
Manage and review licence applications, relevant processes, and policies
Manage feedback and enquiries from various stakeholders
Administration of the licensing system which includes work on IT system redevelopment and enhancement(s) to streamline processes for better customer experience
Analyse data on current licensing regime and information points
You will also be engaging licensees in areas which includes but is not limited to, clarifying licensing requirements and following up on outstanding documentation, reviewing consultations, and attending to appeals. You will also provide support for projects undertaken by the department and organization as well as participating in inter-agency conversations, projects and community engagement activities.
What we are looking for
An organized, creative and resourceful team player who is able to work independently
Data analytics/behavioural insights background with knowledge of statistics and data analysis tools
Relevant work experience in public interaction preferred
Good interpersonal and writing skills to manage public queries
Competent in Microsoft Office applications
Only shortlisted candidates will be notified.
Appointment will be on contract basis.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Parks Board or the wider Public Service.
About National Parks Board
At the National Parks Board (NParks), we take pride in conserving our natural heritage and enhancing green spaces for all to enjoy in our City in Nature. We have a multi-talented and highly passionate team that is driven by the goal to create a unique world-class living environment through excellence in biodiversity conservation, greenery and recreation, and veterinary care in partnership with the community. If you share our love for nature and animals, and our zest for innovation and continuous learning, we have the perfect working environment for you.
Learn more about National Parks Board