
Deputy Director / Service Quality (Contract)
National Parks Board
Closing in 6 day(s)
What the role is
What you will be working on
Mentor and guide a team in:
Managing an outsourced contact centre to deliver efficient and effective service
Overseeing regular enhancements to the internal customer management system
Designing service improvement processes and frameworks to ensure alignment with public service-wide guidelines
Reporting service-related key performance indicators to senior management
Leading engagements with external agencies and internal divisions to develop solutions for complex cases
Leading organisational service transformation initiatives to enhance service delivery and quality
Strengthening organisational service culture through upholding standards and enhancing recognition frameworks
What we are looking for
Areas of study: Mass Communications, English, or related fields, preferably with at least 8 years of relevant experience.
Experience in systems management, data analytics, and quality service management.
Possess analytical, interpersonal and communication skills with excellent command of English.
Ability to exercise sound judgment and make quick decisions in a fast-paced and dynamic working environment.
Ready to make your mark? Apply now and be part of the NParks journey.
Only shortlisted candidates will be notified.
Successful candidates will be employed on a 2-year contract with staff benefits.
About National Parks Board