Join us at NParks to be part of a dynamic team that strengthens the service quality and capability of the organisation. You will support the Director in leading a team, collaborating with diverse stakeholders, and managing service providers.
National Parks Board
Deputy Director / Service Quality (Contract)
Fixed TermsClosed
What the role is
What you will be working on
Mentor and guide a team in:
Managing an outsourced contact centre to deliver efficient and effective service
Overseeing regular enhancements to the internal customer management system
Designing service improvement processes and frameworks to ensure alignment with public service-wide guidelines
Reporting service-related key performance indicators to senior management
Leading engagements with external agencies and internal divisions to develop solutions for complex cases
Leading organisational service transformation initiatives to enhance service delivery and quality
Strengthening organisational service culture through upholding standards and enhancing recognition frameworks
What we are looking for
Areas of study: Mass Communications, English, or related fields, preferably with at least 8 years of relevant experience.
Experience in systems management, data analytics, and quality service management.
Possess analytical, interpersonal and communication skills with excellent command of English.
Ability to exercise sound judgment and make quick decisions in a fast-paced and dynamic working environment.
Ready to make your mark? Apply now and be part of the NParks journey.
Only shortlisted candidates will be notified.
Successful candidates will be employed on a 2-year contract with staff benefits.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Parks Board or the wider Public Service.
About National Parks Board
At the National Parks Board (NParks), we take pride in conserving our natural heritage and enhancing green spaces for all to enjoy in our City in Nature. We have a multi-talented and highly passionate team that is driven by the goal to create a unique world-class living environment through excellence in biodiversity conservation, greenery and recreation, and veterinary care in partnership with the community. If you share our love for nature and animals, and our zest for innovation and continuous learning, we have the perfect working environment for you.
Learn more about National Parks Board