The job holder is responsible for operationalizing levy criteria, guidelines and regulatory processes to achieve policy and service objectives.

• To plan and implement workflows and processes, with the use of relevant data and technology, to support the administration of levy-related policies and support schemes to meet policy objectives, e.g. do requirements gathering, system testing • Conduct in-depth data analysis to review and recommend enhancements to policies, operational processes and customer communications for improved efficiency and service delivery • Identify process gaps through data analysis, propose system enhancements to streamline operations and improve overall efficiency and work with stakeholders and vendors to implement system enhancements • Assess levy-related appeals effectively, including drafting submissions to management, and provide expert advisory on levy matters • Manage complex/difficult cases escalated by frontline officers and guide junior officers on the appropriate handling of enquiries/requests • Perform ad-hoc duties as assigned, such as managing dashboards and supervising junior officers on the payment reconciliation for unreconciled payments • Design, maintain, and optimise dashboards for performance monitoring and decision-making

• Strong analytical skills with the ability to collect, organize and analyse large datasets to inform decision-making and identify process improvements • Good problem-solving skills with a data-driven approach to tackling complex issues and identifying system enhancement opportunities • Keen eye for process optimisation and ability to translate data insights into actionable system or process enhancements • Strong communication skills to present data findings and process improvement recommendations clearly to both technical and non-technical stakeholders • Proficiency or experience in data extraction (SQL or Python) and visualisation tools (Tableau, PowerBI) is preferred • Ability to work independently and proactively, with a customer-focused mindset • Be meticulous and resourceful; and able to handle multiple portfolios such as performing ops work, policy or process reviews, and project management • Candidates with no prior working experience are welcome to apply *PWDs are welcome to apply

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.