Senior Manager/ Manager, Donor Experience

National Council of Social Service

Fixed Terms

Closing on 31 Aug 2025

What the role is

We are seeking a dynamic and detail-oriented individual to join our team.

This role drives NCSS and Community Chest's philanthropy and engagement goals by planning and overseeing ComChest signature fundraising events and initiatives. Working across teams and functions, the incumbent will play a key role in strategic planning and seamless execution of fundraising events and activities.

What you will be working on

• Manage strategic stakeholder relationships and implement engaging events to meet fundraising objectives and enhance long-term giving potential.
• Conceptualise and deliver high-impact engagement programmes and events, and innovative fundraising initiatives to strengthen donor relationships, expand donor base, and enhance stakeholder experiences.
• Manage end-to-end event planning, including committee management, budgeting, vendor management, and partnership development to secure donations.
• Spearhead the development of creative fundraising approaches and solutions to identify, engage and convert prospective partners, drive growth in charitable giving, conducting regular reviews to optimise effectiveness.
• Build and nurture sustainable partnerships with key stakeholders to maximise value creation through events and engagement activities.
• Collaborate across Community Chest and NCSS teams to maximise impact and create synergies.
• Coordinate secretariat functions and maintain strategic partnerships to ensure sustainable fundraising outcomes.

Additional Requirements:
Flexibility to work weekday evenings and weekends as required for event support

What we are looking for

Personal Competencies:

Serving with Heart, Commitment and Purpose

Thinking Clearly and Making Sound Judgements

Project Management

Social Service Sector Knowledge

Donor Relations and Stewardship

Business Acumen

Skills Required:

• Proficiency in Microsoft Office Applications and CRM tools (e.g., Salesforce) also an advantage.

Experience & Special Certification(s):

• 3-4 years of relevant experience in fundraising campaigns, marketing and events, or a related role
• Experience in event and account management with strong stakeholder management skills
• 3P sector coordination and event management experience an added advantage.
• Some understanding of fundraising processes and requirements.

Only shortlisted candidates will be notified.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

About your application process

This job is closing on 31 Aug 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.