We are looking for an experienced and dynamic HR Shared Services Manager to build strong delivery of HR services across EMA. With the growth of EMA, the role is critical in establishing high-quality, consistent, and scalable HR support to employees and business leaders.

Being familiar with HR business processes/systems, you will lead in streamlining and automating HR processes, standardizing policies and workflows, and leveraging technology for efficiency. You will lead a team that oversees the consistent and timely delivery of HR services, such as employee data management, benefits administration, onboarding, and offboarding . You will also put in place service level agreements (SLAs) and design for the resolution of escalated issues. The team will track performance of Shared Services using key performance indicators (KPIs) and to drive data-informed decisions. Compliance with regulations and company policies is crucial, along with mitigating risks through strong controls and audits. Additionally, this role requires you to have strong collaboration with HR business partners and business leaders, as well as maintaining relationships with external vendors to align services with organizational goals.​


Requirements:
- Education in Human Resource, Business Administration, or a related field
- Proven experience in HR operations or shared services management, with a strong understanding of HR processes and systems
- Proficiency in HR technology, including HRIS platforms (e.g. Workday, SAP, or Oracle)
- Ability to think strategically and develop long-term plans
- Experience in change management strategies with capability to manage and implement change initiatives
- Strong problem-solving and analytical abilities, with a focus on process optimization and data-driven decision-making.
- Excellent communication and interpersonal skills, with a customer-centric mindset
- Demonstrated ability to build and maintain collaborative relationships

The Energy Market Authority (EMA) is statutory board under the Singapore Ministry or Trade and Industry (MTI). Through our work, we seek to build a clean energy future that is resilient, sustainable and competitive. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. At EMA, we are dedicated to fostering a culture of innovation, collaboration, continuous learning and employee well-being. Joining us means embarking on a meaningful career where you will be part of a transformative journey towards a clean energy future, experiencing a unique adventure of discovery and growth. We empower our people to drive innovation at every level Our open culture encourages teams to embrace diverse perspectives, enabling you to push beyond the status quo We are committed to energising your growth through ample opportunities for skill development. helping you become an expert in your field and a valuable asset to the energy industry. You also stand to enjoy a comprehensive suite of benefits which are designed to meet your needs and prioritise your holistic well-being. Visit: www.ema.gov.sg for more information.