GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about GovTech at tech.gov.sg.
Who we are and what you will be working on:
The Design Practice is part of the Government Technology Office (GTO) of GovTech. It’s part of a team of Practices across different technology domains (Product Management, Software Engineering, Data Engineering and AI) that looks at providing technical and functional leadership, growing capabilities and exploring the use of emerging technologies, all towards the vision of designing and building technology for public good.
We seek to inspire action, experimentation and collaboration at every level of the organisation — helping teams connect closer and listen better to the people we’re designing for and solving the right problems.
As a senior member of the team, you’ll be part of shaping our newly-formed Research Team, working within the Design Practice team to establish and evangelise the value of discovery research and strategic problem definition.
Your primary responsibilities will be:
Delivering high-quality research, insights, and experience / service/ product strategy with our agency partners and product teams
Working closely with the head of the research team to establish and evangelize the value of discovery research and strategic problem definition across the organization
Be at the forefront of shaping and scaling discovery research for product development at GovTech and our partner agencies.
Collaborate with the Design Practice team to strategize and maximize the impact of design
Foster a culture of continuous improvement and innovation within the development process
Our GovTech Design Community
We have a vibrant design community in GovTech and as a member of the community, you will also be asked to:
Actively seek out new ways and methods to improve effectiveness, efficiency, and impact for yourself and fellow designers
Propose and lead design and research initiatives to benefit the entire design community
Pilot new approaches and initiatives in your work
Contribute to design learning and sharing sessions
Be a positive influence on fellow designers and team members
Take personal learning and development seriously, with a good attitude toward self improvement
Take the initiative to propose changes for the benefit of all designers
What we are looking for:
4 - 8 years in domains such as UX, innovation, user insights, strategy, or new ventures
Established design research and/or service design expertise, demonstrated by:
1) End-to-end innovation programs with multiple stakeholders, and/or
2) Strong expertise in design research and strategy, product strategy, service design
Track record in navigating ambiguity, complexity, and tradeoffs in large organisations
Been an effective advocate for the value of design research and/or service design identifying user needs and problem definition
Excellent critical thinking, communication, and storytelling skills
Skill at bringing diverse viewpoints together and gaining stakeholder trust quickly to influence effectively across the organisation
Strong ability to build relationships based on authenticity, accountability, and empathy - people look to you for direction and feel supported
Resourcefulness and inventiveness of an entrepreneurial mindset
We’d love you to have:
Background in consulting or business development for UX
Understanding of systems thinking, futures thinking, and/or organisation development
Experience working with Singapore government teams
Keen interest in Singapore’s economic, social, and cultural development
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.
Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.
We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
Learn more about life inside GovTech at go.gov.sg/GovTechCareers