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National Council of Social Service

Manager / Senior Manager, Service Data

National Council of Social Service

Fixed TermsClosed

What the role is

Drive data initiatives in Services Group to (a) ensure that the Group has the data it needs to perform its function of service planning and funding/resource allocation, (b) disseminate data and insights to inform decision-making by stakeholders in the social service sector to help streamline service provision.

Successful candidates will use data and analysis to influence critical decisions, shape organisational and sector strategy, and be exposed to national-level policy considerations

What you will be working on

Understand the social service landscape, including the mix of services and providers, how they are funded etc  

  • Develop and implement data strategy to collect data from different stakeholders on programmes that may or may not be funded by Government 

  • Analyse data on funded and unfunded programmes to form complete picture of the supply of services in the sector and their effectiveness  

 

Identify emerging needs and opportunities 

  • Collect and analyse signals from different sources on what are the emerging social issues  

  • Validate signals and map service landscape 

  • Assess significance of issue and NCSS’ comparative advantage in the initiating, developing, and/or funding of social services and providers 

 

Dissemination of data to Government agencies and sector players 

  • Establish regular exchanges with Government agencies on the data Services Group collected and analysed 

  • Plan and organise sessions with selected social service agencies on Government’s plans, sector trends, and opportunities 

 

Lead Services Group’s data initiatives 

  • Coordinate of the efforts of the three divisions in the group, and with the central Digital and Data Strategy team of NCSS – from data infrastructure, to data collection, data requests, and data governance and stewardship 

  • Support Services Group’s data needs for the purpose of service planning and programme reviews  

What we are looking for

Personal Competencies: 

  • Collaborative spirit 

  • Attention to detail 

  • Resourcefulness  

  • Comfortable with complexity and uncertainty 

  • Resilience and adaptability  

  • Results orientation 

Skills & Knowledge: 

  • Proficiency in data analysis (both quantitative and qualitative) and visualisation software  

  • Project management skills 

  • Stakeholder management skills 

  • Experience with data systems preferred 

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg