Project title: Dashboard development and knowledge management To develop dashboard to analyse trends on customer enquiries and reviewing standard operating procedures (SOP) to identify gaps and improve efficiency and customer satisfaction.

1) To develop a dashboard (e.g on Power BI) using information from the customer relationship management system (CRM) 2) To analyse the trends of the enquires and propose solutions to reduce escalation numbers 3) To review existing SOP to streamline process and reduce processing time

1. Power query 2. Dax Language 3. Power BI 4. Mircrosoft office 5. Analytical skills

The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.