Project title: Dashboard development and knowledge management To develop dashboard to analyse trends on customer enquiries and reviewing standard operating procedures (SOP) to identify gaps and improve efficiency and customer satisfaction.

1) To develop a dashboard (e.g on Power BI) using information from the customer relationship management system (CRM) 2) To analyse the trends of the enquires and propose solutions to reduce escalation numbers 3) To review existing SOP to streamline process and reduce processing time

1. Power query 2. Dax Language 3. Power BI 4. Mircrosoft office 5. Analytical skills

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.