Project title: Reduce Service Demand for Work Pass Enquiries 1) Understand and uncover insights on customer motivations for contacting MOM via manned channels (e.g. call or email) on various work pass related issues 2) Propose strategies and solutions to address their concerns/pain points and nudge customer behaviour to remove the need to contact MOM and reduce service demand

1) To Analyse customer data and enquiries using analytics models to establish possible motivations and hypothesis on reasons for contacting MOM 2) To propose strategies and plans to address customer pain points/concerns and nudge behaviour 3) To conduct user interview and testing

1. Behavourial insights knowledge and familiar with user interviews and testing 2. Strong excel and data analytics skills and comfortable with handling large data sets

The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.