Lead/ Senior Lead, Community Building & Management (1 year contract)

Economic Development Board

Fixed Terms

What the role is

About Singapore Global Network
Singapore Global Network (SGN) is a division under EDB that manages a 140,000-strong international community comprising family, friends and fans of Singapore. At SGN, we are passionate about building connections and creating opportunities for both people and businesses. We aim to grow Singapore’s overseas networks by building meaningful relationships and communities among Singaporeans abroad, international talent, entrepreneurs, and community partners across the globe.

About the role
As part of the Community Building & Management team, you will play an active role in building, growing, and managing online communities anchored on common interests, professions, and/or location. Working in close partnership with institutional partners, community leaders, and internal stakeholders, you will help drive SGN’s community building efforts by co-developing programmes, content, and platforms to engage members and create opportunities for meaningful interactions.

What you will be working on

Key responsibilities include:

Hands-on planning, execution and evaluation of community building strategies to drive digital community growth, engagement, and member retention.
Understand the needs of communities and member segments to deliver a schedule of initiatives that engage members digitally, while also promoting online-to-offline connections. This could range from webinars, podcasts, e-newsletters, networking events, skills development, mentorship, community ambassador programmes, etc.
Create and curate a calendar of community-specific content that addresses member needs and interests. This includes working with the community to develop user-generated content and community resources.
Identify win-win partnerships with institutional partners and community groups to offer SGN’s platforms and engagement offerings as a means for partners to grow their communities.
Cultivate relationships with community leaders to grow a network of highly engaged members, advocates and key opinion leaders who can be tapped on as contributors and connectors for the network.
Build a positive SGN community experience and help shape an overall inclusive and supportive community culture.
Be the friendly face of SGN among its digital communities to network with members and community leaders, moderate forums, help in addressing queries and facilitate connections where needed.
Collaborate with internal teams to co-develop engagement initiatives and drive digital platform adoption.
Adopt a data and insights-driven approach in tracking and reporting of KPIs. Obtain feedback, distil learnings, and provide recommendations for optimisation of community building efforts.

What we are looking for

We are looking for a people-oriented and digital-savvy community builder or community manager who has a passion for bringing people together and growing vibrant inclusive communities
The ideal candidate should have at least 2 – 4 years of hands-on experience in engaging communities, developing content, organising events and kickstarting new community initiatives.
Well-read and comfortable engaging communities across a wide range of topics, from current affairs, to entrepreneurship, talent, innovation, Southeast Asia, Singapore lifestyle and culture.
Collaborative team player with good people and communication skills.
Self-starter who works well with change and ambiguity. Possesses a growth hacking mindset and a strong sense of ownership over deliverables, timelines, and outcomes.
Open to constant learning and experimentation and is creative in bringing new ideas to the table.

About Economic Development Board

EDB is the lead government agency responsible for planning & executing strategies to enhance Singapore's position as a global business centre and grow the Singapore Economy. We dream, design and deliver solutions that create value for investors and companies in Singapore. Through that, we attract economic opportunities and jobs for the people of Singapore and help shape our country's economic future.