Key Skills and Competencies:

Service Design Expertise:

• Proficiency in service design methodologies and tools

• Ability to create and implement service blueprints

• Experienced in conducting user research and synthesising insights

• Skilled in developing user personas and journey maps, identifying service gaps where required

Data Analysis and Insights:

• Proficiency in analysing qualitative and quantitative data

• Ability to translate data insights into actionable design decisions

• Experienced with analytics tools and metrics for measuring service performance

Digital Transformation:

• Understanding of digital technologies and their impact on service delivery

• Experienced in transforming traditional services into digital experiences

• Knowledge of emerging trends in service design and digital innovation

Staffing and Reporting

• Proficiency in coordinating and synthesising inputs from diverse team members, and presenting information for different audiences

• Ability to manage and prioritise multiple high-level requests simultaneously

• Strong attention to detail and nuance

Budget Management and Procurement:

• Ability to process billing invoices accurately and track budgets effectively

• Skilled in coordinating complex procurement process and contract preparation

• Knowledgeable in procurement processes and documentation (e.g., ITT, ITQ, RFI)

Stakeholder Management and Communication

• Proven ability to engage cross-functional teams

• Strong communication (written and verbal) and interpersonal skills

• Ability to present complex ideas to diverse audiences

Adaptability and Lifelong Learning:

• Willingness to adapt to changing project requirements and methodologies

• Commitment to staying current with industry trends and best practices

• Openness to feedback and continuous improvement

Responsibilities:

• Drive service design process for product innovation and service transformation initiatives

• Collaborate with product owners, developers, and other stakeholders to ensure seamless integration of service design into the product development lifecycle

• Develop and implement service design strategies aligned with organisational and policy goals

• Measure and report on the impact of service design initiatives

• Coordinate staffing requirements and liaise with planning and policy teams to ensure alignment of team's portfolio with broader organisational strategies and resource allocation

• Manage budget utilisation, including processing invoices and tracking expenditures

• Coordinate procurement activities, including preparation of PCMs and management of tender processes

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.