Executive (IT Accounts Management / IT Service Management)

Maritime and Port Authority of Singapore

Fixed Terms

What the role is

We are seeking a highly motivated and talented individual to join our team as an Executive for IT Accounts Management and Information Technology Service Management (ITSM). In this role, you will support the Head of End User Computing (EUC) and ITSM in managing IT accounts and ITSM ticketing activities.

The ideal candidate will possess practical knowledge and hands-on experience with IT accounts management tools and/or ITSM ticketing solutions. As part of the team, you will handle IT service tickets, account management requests, and routine governance activities. Strong communication skills are essential, as you will interact with employees across all levels of the organisation.

What you will be working on

Process and fulfil IT account management tickets and ad-hoc requests in accordance with internal policies and procedures, ensuring timely completion.
Coordinate and execute regular IT governance activities, including generating access review reports and facilitating reviews by respective owners.
Support the EUC support team to troubleshoot user access issues and implement effective solutions.
Support the implementation of innovative AI/ML and automation solutions to enhance work processes and productivity.
Monitor and maintain service level agreements (SLAs) for all requests.
Maintain and update team standard operating procedures and policy documents as required.

What we are looking for

Diploma from a recognised educational institution.
Minimum one year of experience in EUC support or IT account management.
Proficiency in office productivity and collaboration tools (e.g., Microsoft Word, Excel, Video Conferencing), with advanced Excel skills being advantageous.
Adaptable mindset with enthusiasm for embracing new technologies.
Outstanding communication and interpersonal skills.
Strong team player capable of collaborating effectively with cross-functional teams.
Prior experience in the public service sector or Government-Linked Companies (GLCs) is beneficial.

About Maritime and Port Authority of Singapore

"The Maritime and Port Authority of Singapore (MPA) was established on 2 February 1996, with the mission to develop Singapore as a premier global hub port and international maritime centre (IMC), and to advance and safeguard Singapore's strategic maritime interests. MPA is the driving force behind Singapore's port and maritime development, taking on the roles of Port Authority, Port Regulator, Port Planner, IMC Champion, and National Maritime Representative. MPA partners the industry and other agencies to enhance safety, security and environmental protection in our port waters, facilitate port operations and growth, expand the cluster of maritime ancillary services, and promote maritime R&D and manpower development."