You will be deployed on a 42 hours 5-day rostered shift (weekends may be included). The daily operating hours (except public holidays) for ServiceSG Centre is 9.00am to 6.00pm.
Public Service Division
[Temp - 6+6 months] Community Relationship Ambassador, ServiceSG
Contract
Closing on 07 Dec 2025What the role is
What you will be working on
[Key Responsibilities]:
• Provide information, attend to queries, and perform transactions based on a defined set of FAQs and SOPs from a variety of topics including government schemes, financial assistance, application procedures etc. within service standards. This includes routine activities and single transactions as per customer’s request.
• Provide admin support in all aspects of the ServiceSG Centre operations
• Responsible in collection of forms, answer calls and enquiry, divert of calls and updating of statistics.
• Handle transactions from different government agencies and ensure that statistics are captured after every transaction.
• Assist customers with troubleshooting and resolving general issues with digital government services
• Direct citizens to relevant channels according to their needs
• Encourage citizens to self-help by teaching them how to use agencies’ e-services
What we are looking for
We are looking for a positive and inquisitive teammate who:
• Engages customers in a professional manner and uphold good service standards
• Can guide and educate citizens to navigate e-services
• Keeps up to date with policy and process changes of simple transactions
• Can provide relevant information and advise customers on policy
• Can work independently with some guidance, exercise discretion in the handling of day-to-day tasks and able to escalate issues when necessary
• Customer-oriented with good interpersonal skills
• Can communicate effectively in English and be conversant in a second language
• Has proficiency in Microsoft Office
• Is Flexible in work deployment/locations
Work Experience required:
• Tertiary Education
• Experience in Customer Service or related field
Working location - 10 ServiceSG Centres across Singapore
About your application process
This job is closing on 07 Dec 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Public Service Division or the wider Public Service.
About Public Service Division
The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:
• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
• Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens
Why Join Us
When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans.
If you share our passion in reimagining Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us!
Follow us @PublicServiceDivision @SGPublicService
On LinkedIn | Instagram | Facebook | http://www.psd.gov.sg
The Singapore Public Service: Integrity, Service, Excellence
|People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest |
• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
• Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens
Why Join Us
When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans.
If you share our passion in reimagining Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us!
Follow us @PublicServiceDivision @SGPublicService
On LinkedIn | Instagram | Facebook | http://www.psd.gov.sg
The Singapore Public Service: Integrity, Service, Excellence
|People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest |
Learn more about Public Service Division