You will be deployed on a 42 hours 5-day rostered shift (weekends may be included). The daily operating hours (except public holidays) for ServiceSG Centre is 9.00am to 6.00pm.

[Key Responsibilities]: • Provide information, attend to queries, collect forms and perform transactions based on a defined set of FAQs and SOPs from a variety of topics including government schemes, financial assistance, application procedures etc. within good service standards. This includes routine activities and single transactions as per customer’s request. • Assist customers with digital transactions such as Singpass, apply for HDB season parking, make digital payments, apply for PAssion card, registration of courses, booking of facilities, apply for passport, apply for HDB BTO, change of address etc. • Provide admin support in all aspects of the ServiceSG@CC operations with a good follow up on calls received. • Responsible in collection of forms, answer calls and enquiry, divert of calls and updating of statistics. • Handle transactions such as registration of CC courses and Passion Card, booking of facilities, and Singpass • Assist customers with troubleshooting and resolving general issues with digital government services • Direct citizens to relevant channels and provide alternative solutions according to their needs • Encourage citizens to self-help by teaching them how to use digital services • Update statistics and cases in the CRM system • Provide admin support to operations

Competencies required: We are looking for a teammate who is positive, takes initiative and is highly responsible: • Engages customers in a professional manner and upholds good service standards • Guides and educates citizens to navigate digital transactions • Keeps up to date with policy and process changes of straightforward transactions • Provides relevant information and explains policies to customers in an easy-to-understand way • Works independently with some guidance, exercises discretion in the handling of day-to-day tasks and able to escalate issues when necessary • Customer-oriented with good interpersonal skills • Communicates effectively in English and is conversant in a second language • Has proficiency in Microsoft Office • Flexible in deployment Work Experience required: • Experience in Customer Service or a related field is preferred Successful candidates will be offered a maximum 8 months contract or till 30 Dec 2025.

[About PSD] The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. We do this through public sector leadership development, capacity and capability building and the promotion of quality services at all levels of the Public Service. We are looking for outstanding candidates with the vision and passion to contribute to help shape Singapore. [Why Join Us] When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans. If you share our passion in reimagining the Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us! You can also connect with us via LinkedIn at https://www.linkedin.com/company/public-service-division |People, Our Pride| Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest|