• Be responsible for the day-to-day administration and operation of iHLG to facilitate the smooth and efficient operation of iHLG;
• Market, plan and develop quality programmes, events and activities to increase outreach and vibrancy for working professionals to connect with caused based programmes and volunteering in the community; and
• Build and maintain relationship with potential, new and current partners / stakeholders / volunteers to collaborate on new and existing initiatives and programmes
The ideal candidate should have a keen interest in community development, particularly in facilitating ground-up initiatives and working with diverse stakeholders. A good understanding of community engagement trends is valuable. As this is a frontline service role, candidates must be willing to work on weeknights and weekends on a regular basis, according to the assigned roster.
Duties & Responsibilities
Key duties and responsibilities that need to be performed to meet the primary objective of the job.
Partnership and Volunteer Engagement
Strategically develop and nurture win-win collaborations with community partners, corporate entities, and cause-based groups, using data-driven insights to identify and evaluate partnership opportunities and outcomes
Strengthen existing partnerships through evidence-based programme co-creation, implementing metrics to track engagement levels and impact on corporate and professional outreach
Work with PA Divisions, Grassroots Organisations and/or external stakeholders to develop community volunteering initiatives for working professionals
Oversee the volunteer management system, utilising analytics to optimise recruitment strategies, monitor retention rates, and develop evidence-based volunteer development programmes
Outreach and Programmes Development
Spearhead the design, implementation, and evaluation of innovative programmes, incorporating key performance indicators to measure success and promote iHLG awareness
Coordinate with vendors, trainers, and partners, establishing clear performance metrics to ensure programme delivery excellence
Manage partner and volunteer relationships using relationship management tools to track engagement levels and network growth
Manage, monitor and analyse all feedback types to maintain high-quality service standards and ensure quality and timely responses to drive a culture of service excellence
Operations and Compliance Management
Ensure all programmes and activities align with iHLG policies and procedures through systematic compliance monitoring
Oversee iHLG's administrative functions, utilising performance metrics to measure and enhance operational efficiency
Develop and optimise management systems through data-driven approaches to maximise cost-effectiveness
Prepare and analyse management reports to track operational KPIs and recommend improvements
Implement systematic inspection for overall building and facility maintenance
Others
Represent imPAct@Hong Lim Green in cross-PA initiatives, providing evidence-based insights and administrative support
Execute additional duties as assigned by Senior Officers
Knowledge & Skills
The minimum experience profile required by the job-holder to perform on the job
Experience
Experience in working with diverse community stakeholders, including grassroots organisations, volunteer groups, and social enterprises
Relevant work/field experience preferably in marketing, community engagement, volunteer management, sports and fitness and event management
Others
Proactive self-starter
Analytical, Innovative and forward-thinking
Good written, interpersonal and communications skills
Other Duties
Other ad-hoc duties not covered under main responsibilities and duties
Undertakes or assists in the projects and initiatives of other departments/taskforces in PA as assigned by supervisor
Only shortlisted candidates will be notified.
Successful candidates will be given a 3-year contract.