Estate Manager (Process & Operations Support Team) - Contract

Your main duties will include eligibility checking, liaising with internal and external stakeholders, arranging and conducting financial counselling, assessing and replying to appeals, and assisting with applications for the Silver Housing Bonus (SHB) Scheme. You will be involved in planning, formulating, and implementing enhancements to the SHB policy, as well as enhancing related portal and systems for operational efficiency and customer service excellence. Your duties also include liaising with property developers on the sale of Executive Condominium projects and administering the Executive Condominium Housing Scheme. During your employment, you may also be rotated to take on the role of a Customer Relations Manager, to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants’ eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management’s consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencies.

You should have background in Real Estate, possess critical thinking, analytical and numeracy skills. You should also be a good team player with excellent interpersonal and communication skills, possess a customer-service mindset and the ability to establish rapport with people at all levels. Successful candidates will be offered a 1+1 year contract. All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home. Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.