In this role, you will drive optimal programme experience and operations in CSC – specifically in meeting users’ needs on AV IT requirements for CSC training programmes, events and meetings. As a team member in the Programme Experience and Operations (PXO) department, you will work closely with vendors, users, and stakeholders to ensure seamless operations for current and future business needs. *AV IT = Audio Visual and Information Technology (AV IT)

• Engage and support users on programme experience in AV IT aspect. This includes (a) Responding to users’ enquiries for information to support optimal programme experience (b) Partnering with outsourced vendors to support users’ needs in ensuring infrastructure, equipment, products and services are readily available and accessible (c) Collecting and sensemaking data for better resource optimisation as part of business and operations planning (d) Initiating procurements for services and products. where necessary (e) Managing contracts and vendors where applicable to ensure operations run smoothly in CSC • Re-design and implement policy and process improvements for better programme experiences in CSC. This involves (a) User and stakeholder engagement with CSC’s business units, corporate departments and key stakeholders to elicit users’ needs (b) Collection and analysis of operational data (c) Development of operational workflows and procedures e.g. circulars and SoPs (d) Support users to onboard the revised policies and processes through appropriately-designed interventions e.g. briefing session, job-aid • Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards CSC’s operational goals

• Familiar with training operations and support, preferably in AV IT support for training programmes and events; • Strong critical thinking skills to connect the dots from multiple data points, identify root causes, and propose next steps or solutions; • Interested to engage different groups of vendors, users and stakeholders; and be able to communicate clearly with them; and • Excellent project management capability – being able to anticipate issues, plan interventions; and ensure timely deliverables • Officer's designation will be Executive / Senior Executive, commensurate with experience.

The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service. CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing. Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.