The Disease Response Branch (DRB) is under the Disease Response and Training Division, Crisis Strategy and Operations Group, which comprises Border Health and Case Management Operations. DRB oversees all operations related to the prevention and minimisation of transmission of infectious diseases through our borders and within the community. DRB develops and validates all drawer plans for disease outbreaks and healthcare emergencies. DRB is responsible for all resources required as well as the procedures and workflows with supporting agencies/partners in response to Emerging Infectious Diseases (EID) or existing Infectious Disease (ID). 1. Support the implementation and coordination of infectious disease (ID) operational needs and requirements in quarantine / isolation, conveyance, facility, home recovery and sustenance. 2. Execute ID operational workflows to ensure efficient and effective operations and optimisation of resources. 3. Liaise with various internal and external stakeholders to ensure the smooth execution of operations. You will be working in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time.

1. Execute and implement existing work processes that adhere to approved workflows and MOH's health protocols. 2. Propose improvements to the operational framework of work processes as outlined in the contingency plans developed for various infectious diseases outbreak scenarios 3. Manage case management resources (i.e. recovery and isolation facilities, home recovery capabilities, conveyance assets, telemedical/ mobile medical assets, and call centre) to achieve safe outcomes for patients

Requirements: • Relevant experience in emergency response management, crisis management, or operations management will be advantageous • Knowledge of public health policies, infectious disease controls, and outbreak response protocols will be advantageous. • Ability to operate effectively in high-pressure situations and demonstrate crisis management skills. • Good writing and effective communication skills Key Competencies Required: • Thinking Clearly & Making Sound Judgements – Strong analytical and critical thinking abilities to support the crafting of sound policy recommendations; ability to grasp timelines, operating context and ground realities. • Learning & Putting Skills into Action - Possesses the drive and curiosity to learn and apply new skills, knowledge and new ways of working. • Improving & Innovating – Ability to seek continual improvements, and to innovate and experiment while managing the risks involved. • Working Effectively with Stakeholders – Ability to mobilise and rally partners and stakeholders towards a collective purpose. • Emergency Preparedness - Ability to evaluate and maintain emergency preparedness protocols to ensure organisational readiness for crisis situations. • Customer Service and Case Management – Ability to effectively deliver personalised service by understanding customer needs, solving complex problems, and managing cases effectively from start to finish. • Secretariat Support - Demonstrates strong written communication and meeting management skills through clear documentation, minute-taking, and effective coordination. • Knowledge of SG Healthcare Landscape - Demonstrates comprehensive understanding of Singapore's healthcare system, including its philosophy, policies, and stakeholder relationships across the public service • Business Continuity Planning - Ability to coordinate business continuity planning through documentation, stakeholder engagement, and crisis response execution. As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.

The Ministry of Health’s (MOH) vision is to champion a healthy nation with our people – to live well, live long and with peace of mind. As an open country constantly exposed to an interconnected world, Singapore faces complex issues in public healthcare. MOH constantly grapples with new challenges brought on by an increasingly globalised world, a rapidly ageing population and rising expectations. MOH’s responses to these challenges include preventing and managing the outbreak of diseases such as SARS and Influenza A (H1N1), designing a healthcare system that delivers care in an integrated and effective manner, growing the capacity and capabilities within the sector, and managing healthcare inflation. As an MOH officer, you will be involved in formulating and implementing policies that guide Singapore’s healthcare ecosystem. You will work alongside a team with varied skills and backgrounds, but with the common goals of (i) promoting good health and reducing illnesses; (ii) ensuring that Singaporeans have access to good and affordable healthcare; and (iii) pursuing medical excellence. Your work will have far-reaching impact on the health and lives of Singaporeans.